The European campaign EuroFoodArt continues its mission to promote products bearing the PDO and PGI labels. During the Horeca Expo trade show, from November 16 to 19 in Ghent, visitors will be able to discover and taste high-quality products from our regions. Hosted by Ausha. See ausha.co/privacy-policy for more information.

How can retailers turn store traffic into real business performance? In this episode, The Retail Influencer welcomes Marc Ryski, CEO & Founder of HeadCount Corporation and author of several reference books on retail analytics, to explore the crucial topic of conversion in retail. Together, we discuss why conversion should be seen as a company-wide mindset rather than just a metric, how it differs from e-commerce, and which data levers truly matter in-store. Marc also explains the often-overlooked factors that drive or kill conversion, from staff engagement to store layout, and shares how retailers can detect issues early, train teams effectively, and prepare for the future of conversion in an AI-driven, omnichannel world. A must-listen for anyone who wants to move beyond traffic counting and truly understand what drives performance in physical retail. Hosted by Ausha. See ausha.co/privacy-policy for more information.

How can you launch a concept and develop a brand in just a few months using experience, data, and AI? In this episode of The Retail Influencer, Gary Legrand, Chief Soup Officer at SO.UP!, reflects on his extraordinary journey in the world of soup. From his beginnings with Soup Shop in Charleroi in 2001, through Soupissime and his retail and B2B experiences, Gary shares the lessons learned from his successes and failures. He explains how he bounced back after years of challenges, lost certain projects, and how he leveraged all his resources—his background, knowledge, data, and even AI—to create SO.UP!, a premium, creative, and scalable soup concept designed for retail and foodservice. An inspiring episode for anyone looking to understand how to combine creativity, data, and resilience to succeed in today’s food retail industry. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, the Retail Influencer examines self-checkouts: do they really replace employees? From innovations and absurd taxes to out-of-touch political decisions, we explore why common sense remains the best guide for retail. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In the Company Journeys series, The Retail Influencer by 20/CENT Retail welcomes Arnaud Jacquemin, founder of Night Orient. He looks back on his career, the experiences that shaped his entrepreneurial adventure, and the evolution of his business in the fast-growing no-alcohol segment. A conversation that sheds light on the development of the brand and how both the segment and its consumers have evolved in recent years. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this new episode, we sit down with Alex van Gestel from EPAM to dive into the findings of the Consumer Voice Report 2025. Where do retailers really stand when it comes to AI adoption? Why is customer experience still such an underused field of application? And how can companies move beyond quick wins to build a truly strategic vision? Together, we explore concrete use cases, the cultural barriers still holding many players back, and the trends to watch as AI budgets are set to grow in 2025.   Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode of The Retail Influencer by 20/CENT Retail, I sit down with Jeff De Graef from ServiceNowto dive into the latest Consumer Voice survey and explore what it reveals about the evolving relationship between customers, human agents, and AI. Is AI ready for emotional customer interaction? Why do consumers still prefer human contact while being critical of AI, despite its advantages? Jeff also shares concrete examples of emotionally intelligent AI in action, insights on when customers trust or avoid AI, and his vision of the ideal customer experience in 2025. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Reducing theft-related losses remains a major challenge for retailers, whether they are independents or managing a network of hundreds of stores. In this episode, Tom Symons, founder of iRetailCheck and Profit Protection Services, shares his expertise on in-store shrinkage and the technological tools that can help prevent it. We discuss the different types of theft, human error, and the concrete solutions available to detect these issues without harming the customer experience. Tom explains how artificial intelligence can identify suspicious behaviors such as scan-avoidance or push-out theft, what level of investment is required, and how accessible these technologies are for smaller store formats. This is an episode for anyone who wants to understand how to protect their revenue from those infamous “Oops, I forgot” customers. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Vincent is joined by Gijs de Mol, co-founder of Root Sustainability, for a conversation on the challenges of sustainability reporting. Accurately reporting on sustainability requires reliable data, the right tools, and a clear understanding of complex frameworks, which is something that’s far from easy for both retailers and manufacturers. Gijs breaks down the intricacies of scope 1, 2, and 3 emissions, explains why the biggest impact often lies beyond a company’s direct operations, and discusses how outdated tools like spreadsheets are holding teams back. He also highlights how innovations like digital product passports could revolutionize supply chain traceability.   Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode of The Retail Influencer, we dive into the evolving world of gardening with Gerco de Graaf, Director of Sales Europe at EGO POWER+. As the sector transitions from traditional retail models to more service- and sustainability-focused approaches, Gerco shares his unique perspective on where the market is heading. We explore current consumer trends, the rise of cordless and battery-powered equipment, and how to deal with seasonality in such a dynamic sector. From innovation processes to ideal retail partnerships, this episode is packed with practical insights for professionals in the gardening and DIY retail space. Hosted by Ausha. See ausha.co/privacy-policy for more information.