Description

In this episode of Banking on Digital Growth, we go inside digital growth as I share my recent conversation with Joe Welu, CEO of Total Expert, during a Fireside Chat hosted by The Financial Brand.

Joe asked me good questions about what digital growth really is, the need to define digital consumer journeys, and how to maximize growth and build trust through technology.

Here's what we talked about:

• How COVID-19 has changed the way banks and credit unions are doing business
• What the digital journey has in common with a Shel Silverstein poem
• How to unpack the acronyms from my book
  

You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
 

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