It’s safe to say that more than once in the recent past, the average consumer has felt a particular level of uncertainty about their chosen financial institutions.

Whether it’s been lack of support in times of need, or even confusion about the current situation what, if the quickest way to fix this situation was with empathy?

That’s why I’m talking to Uday Akkaraju, the CEO of Bond.AI. Not only does he speak from a place of expertise but shared experience.

In this episode, we talk about all things empathy, communication, and community.

Join us as we discuss:

- How to define empathy in the banking and financial fields (3:19)

- Why a gap in empathy may just stem from a gap in communication (5:06)

- How “imposter syndrome” may cause more issues than you think (21:11)

- The importance of empathy not just for your business but the community (25:08)

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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