Deploying massive technology investments requires balancing complex infrastructure with an absolute commitment to human talent. Lynda Pak, Global Chief Information Officer at The Estée Lauder Companies Inc., joins the podcast to tackle the existential uncertainty surrounding the rapid rise of generative and agentic AI. Drawing from decades of global IT leadership, Lynda contrasts the current wave of technological disruption with the historic ERP rollouts of the past, explaining why modern tools demand completely new approaches to change management. She shares strategies for establishing a “culture of joy” rooted in psychological safety, managing volatile token economics through proper prompt architecture, and overcoming the governance roadblocks that stall enterprise decision-making. Finally, Lynda highlights the power of internal upskilling over a continuous reliance on outside consultants, wrapping up with a sharp piece of career advice on how to replace critical critiques with superior ideas.

Join us as we discuss:

• [1:26] Human-centered change management rooted in psychological safety and a “culture of joy”

• [8:27] Agentic AI governance, token economics, and license management

• [19:00] What really determines the baseline for tech adoption and activation in large orgs
  

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