The holidays are here, and we're bringing you some great episodes from our other ServiceTitan Podcast Network shows. We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu. Episode originally Aired 9/2/2025 How do you take a third-generation family business and triple its revenue without losing its soul? In this episode, Brad Barron (https://www.linkedin.com/in/brad-barron-p-e-a2951b4b/), CEO of Barron Heating, Air Conditioning, Electrical and Plumbing (https://www.barronheating.com/), shares how he led his team through explosive growth: from $15 million to a projected $45 million, all without private equity, mergers, or compromising on culture. Brad talks about building systems that actually scale, leading with clarity and humility, and making hard decisions when growth moves faster than process.  Join us as we discuss:  [3:01] Family business succession planning that actually works [15:32] Tripling revenue: scalable process vs tribal knowledge [26:00] Omni-channel marketing and acquiring a media company [34:23] The mistake Brad regrets most: waiting too long Check out these resources we mentioned during the podcast: Pantheon 2025 (https://pantheon.servicetitan.com/event/2025/home) EGIA (https://egia.org/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).   Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

The holidays are here, and we're bringing you some great episodes from our other ServiceTitan Podcast Network shows. We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu. Originally Aired 3/25/2025. We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing (https://www.networkplumbing.com.au/) in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business. They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry. Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business. Join us as we discuss: [2:54] Overcoming a financial crisis and the power of optimism [9:54] Why profit is secondary to the health of your company culture [16:29] The challenges that come with adding new residential services Check out these resources we mentioned during the podcast: Register today (https://web.cvent.com/event/0a1fa394-a8f8-46ed-b32c-7794a9a2f4d5/summary) for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025! You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Returning guest Steve Cossette (https://www.linkedin.com/in/steve-cossette-51340227/?locale=en_US) from Titan Wizards (https://www.titanwizards.com/) dives into how contractors can generate accurate, competitive, and profitable pricing using dynamic pricing and client-specific pricing (CSP). Steve demystifies dynamic pricing, explaining the prerequisites (linked materials/labor) and a safe “static price-first” setup strategy to preview dynamic rates before launch. Learn why this feature is critical for protecting margins against fluctuating material costs and how CSP provides flexibility for time and materials or commercial rates, ultimately ensuring your ServiceTitan instance is getting the data it needs. Join us as we discuss:  [1:33] Dynamic pricing setup: where to start and first steps to setting up rules [6:28] Tracking material costs and updating price estimates in real-time  [14:27] How client-specific pricing benefits commercial contractors and potential setup hurdles Check out these resources we mentioned during the podcast: ServiceTitan Pricebook (https://help.servicetitan.com/landing-page/pricebook) Dynamic Pricing (https://help.servicetitan.com/how-to/dynamic-pricing) Client-Specific Pricing (https://help.servicetitan.com/how-to/set-up-unique-prices-with-client-specific-pricing) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Mitul Baht (https://www.linkedin.com/in/mitul-bhat/), Director of Product Management at ServiceTitan (https://www.servicetitan.com/), dives into the latest TitanAdvisor updates designed to help customers unlock maximum growth. Mitul confirms that the user experience remains the same, but reveals significant changes behind the scenes: a re-engineered scoring mechanism that gives more weight to features with a proven ROI and a clearer path forward by removing irrelevant checkpoints. Learn how the scoring is now tailored for commercial customers, why your score is likely to increase, and how this investment in core ServiceTitan will help your business improve average ticket size, call booking rates, and overall revenue. Join us as we discuss:  [1:05] Some of the exciting new TitanAdvisor updates for Fall 2025  [7:01] Adjustments to scoring weights and resources for those new to TitanAdvisor [10:51] Ignite sessions and new features for commercial and roofing customers Check out these resources we mentioned during the podcast: Fall 2025 TitanAdvisor Updates FAQ (https://help.servicetitan.com/faq/titanadvisor-faq) Ignite (https://docs.google.com/document/d/1Fo12rAXe61vxOzrvsCy-UeUqxsbikbPXBvyRzWscDmU/edit?tab=t.0), Spark (https://www.servicetitan.com/sparksessions), and Ember (https://www.servicetitan.com/training/ember-sessions) Sessions TitanAdvisor (https://help.servicetitan.com/landing-page/titanadvisor) TitanAdvisor Webinar (https://www.servicetitan.com/webinar/titan-advisor-updates) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, we’re recapping the Fall 2025 Benchmark Report webinar featuring ServiceTitan’s Chris Hunter (https://www.linkedin.com/in/hunterhvac/), Principal Industry Advisor, and Deanna Kawasaki (https://www.linkedin.com/in/deanna-kawasaki/), Senior Director of Titan Intelligence. They analyze the growing repair backlog opportunity caused by consumers deferring large maintenance and replacement jobs, setting the stage for a “huge burst” of high-ticket, high-urgency work. Deanna explains the market bifurcation, how the wealthy are spending more on luxury services while others focus on low-cost repairs. Chris provides actionable advice on using Marketing Pro to target both segments and highlights must-have tools like AI voice agents, the Field Mobile app, Conduit Tech, and integrated financing to ensure your business is prepared for the coming bull run. Join us as we discuss:  [2:21] The deferred maintenance economy and the consumer bifurcation model [8:09] How contractors can act upon insights from TitanAdvisor’s benchmarks [25:25] AI voice agents, online bookings, and training techs with the Field Mobile app [36:11] Why integrated financing is essential for contractors to stay competitive Check out these resources we mentioned during the podcast: Fall 2025 Benchmark Report (https://help.servicetitan.com/faq/titanadvisor-faq#what-is-the-benchmark-report) Marketing Pro (https://marketplace.servicetitan.com/partner/servicetitan-marketing-pro) Scheduling Pro (https://www.servicetitan.com/features/pro/scheduling) Conduit Tech (https://getconduit.com/) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

The future of field work is in your pocket. In this episode, we talk with David Erickson (https://www.linkedin.com/in/david-erickson-118b1b97/), who leads all things mobile at ServiceTitan (https://www.servicetitan.com/), to unpack the evolution of the Field Mobile App. We talk about why the company went all in on native mobile, how technicians are transforming the way they work, and what’s next with Atlas AI. David shares how his team rebuilt the technician experience from the ground up, turning feedback and data into a faster, smarter, more reliable app that actually gets out of the way. He also breaks down real-world adoption tips, like using power users to lead change in the field, and gives a sneak peek at the AI-driven future of technician workflows. Join us as we discuss:  [1:48] The shift to native mobile and why ServiceTitan rebuilt the app [6:04] How to start using the Field Mobile App today [11:25] Introducing Atlas AI, the technician’s new assistant Check out these resources we mentioned during the podcast Field Mobile App - Google Play Store (https://play.google.com/store/apps/details?id=com.servicetitan.work&hl=en_US) Field Mobile App - Apple App Store (https://apps.apple.com/us/app/servicetitan-field/id1629928933) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Jen Alonso (https://www.linkedin.com/in/jennifer-alonso-8337901b0/), Director of Sales & Marketing at Lowry Overhead Doors (https://lowrydoors.com/), discusses the secrets to a successful ServiceTitan CSM relationship. Having moved from paper to ServiceTitan and later “re-onboarded” their entire commercial construction process, Jen has unique insight into maximizing the partnership. She emphasizes the importance of going to your CSM prepared but with an open mind, trusting them to show you the “ServiceTitan way” to streamline processes. Jen shares actionable tips, including how to keep your CSM informed on support tickets and why you should always let them set the agenda and prioritize your goals for growth. Join us as we discuss:  [2:56] Building a relationship with your ServiceTitan CSM from day one [9:47] Healthy collaboration and when a second ServiceTitan onboarding makes sense [18:15] AI in the trades and why your CSM is your greatest ServiceTitan advocate You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Tim Newhook (https://www.linkedin.com/in/tim-n-39436814a/), Training Specialist at HomeX Services Group (https://www.homexservices.com/), joins us live from Pantheon 2025 to share his expertise in mobile training for technicians. Coming from the restaurant industry, Tim learned ServiceTitan from the ground up and earned five certifications, making him an expert on effective learning. He breaks down the three styles of learning every trainer should incorporate, discusses the biggest challenges technicians face (invoicing), and shares his advice for office staff to better understand the mobile app. Plus, Tim gives his first impressions of the new Field Mobile App, highlighting its performance, seamless design, and the game-changing equipment scanning feature. Join us as we discuss:  [4:43] Why your operations and office staff need to understand the ServiceTitan mobile app [7:10] Tips for training technicians on the mobile features like invoicing [15:50] Some underutilized features on the mobile app and a sneak peak at the new Field mobile app  You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Samantha Heger (https://www.linkedin.com/in/samanthaheger/), Director of Operations and Marketing at Nixco Plumbing (https://nixcoplumbing.com/), joins us at Pantheon 2025 to discuss the synergy between Marketing Pro and Scheduling Pro. Samantha shares her top tips for Marketing Pro email automation, starting with a multi-drip campaign for unsold estimates to capture lost revenue. She then dives into Scheduling Pro, revealing why they made the switch to offer customers the convenience of online booking and sharing the fantastic ROI they achieved using traditional marketing (a postcard mailer) to drive digital adoption. Learn the strategic time windows, customization options, and future automations that are maximizing their sales. Join us as we discuss:  [1:35] Marketing Pro’s most underrated features and following up on unsold estimates [7:10] Key differences between basic online booking and Scheduling Pro [18:22] How Marketing Pro and Scheduling Pro’s automations work together Check out these resources we mentioned during the podcast: ServiceTitan Marketing Pro (https://marketplace.servicetitan.com/partner/servicetitan-marketing-pro) ServiceTitan Scheduling Pro (https://www.servicetitan.com/features/pro/scheduling) ServiceTitan Atlas (https://www.servicetitan.com/features/atlas) Scheduling Pro Automation Early Access Features: Abandoned booking recovery SMS:  (https://docs.google.com/forms/d/e/1FAIpQLSdiajiNpet1JnKCU6-CD6FdfrrGYHuDoF0MVJSEMe4rx0qMTw/viewform) Smart Dispatch Fee (https://docs.google.com/forms/d/e/1FAIpQLSd12x16swRh-XKzXVJkeA__im1UI4FBTVGoouL3VYSkn5ph2Q/viewform) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Paula Kennedy, Controller at Logan Heating and Cooling (https://www.loganhvac.com/), joins us to discuss the Miter integration and how it has revolutionized their payroll process. Paula shares how, before Miter, their payroll was a manual, paper-based process that took several days to complete. Now, with the ServiceTitan integration, it's a completely hands-off process that takes only a few hours. Paula shares her advice for a successful implementation, including working closely with a ServiceTitan CSM and avoiding common pitfalls. She also reveals her pro tip for deciding which software — ServiceTitan or Miter — should handle specific payroll functions. Join us as we discuss:  [1:36] How Miter can shorten your payroll process from days to hours [4:17] Advice for ServiceTitan-Miter integration, including one potential snare to avoid [8:31] Tracking job activities and how Miter takes the payroll handoff from ServiceTitan Check out these resources we mentioned during the podcast: ServiceTitan-Miter Integration (https://marketplace.servicetitan.com/partner/miter) Miter (https://www.miter.com/integrations/servicetitan/?utm_medium=partner&utm_source=servicetitan&utm_campaign=servicetitan-marketing) Fleet Pro (https://help.servicetitan.com/landing-page/fleet-pro) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.