What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz (https://www.linkedin.com/in/jessy-karolevitz-72a83112/?_l=en), Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc (https://bonfe.com/), to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work. Join us as we discuss:  [3:23] Start small: Jessy’s advice for setting up Scheduling Pro [10:00] Why you need to trust the math in Dispatch Pro [14:29] How dispatcher roles have changed for the better with automation Check out these resources we mentioned during the podcast: Dispatch Pro (https://www.servicetitan.com/features/pro/dispatch) Scheduling Pro (https://www.servicetitan.com/features/pro/scheduling) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Live from Pantheon 2025 in Anaheim, we talk with Karen Balko and Nakita Kometani from Vector Services (https://callvector.com/), a plumbing and HVAC company that grew from a spreadsheet-based business to nearly tripling its revenue in two years. They share how tags and tasks in ServiceTitan were essential to their rapid growth. Learn how tags act as an operations "safety net" to track job progress and ensure no details are missed. They also share their creative "volleyball" system for using tasks to create cross-departmental accountability and a transparent, get-it-done culture. Join us as we discuss:  [4:10] How ServiceTitan tags act as a safety net for your dispatch board [10:19] Using ServiceTitan tasks to track different job types and deadlines [20:47] Streamlining internal communication and implementing automation Check out these resources we mentioned during the podcast: ServiceTitan Tag Management (https://help.servicetitan.com/how-to/add-tag-types) ServiceTitan Task Management (https://help.servicetitan.com/how-to/task-mgmt-setup) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

As Josh and the Rest of the ServiceTitan Podcast hosts gear up for Pantheon 2025 we’re revisiting a few of our most pertinent episodes for your service business - episodes you’ll want to have in your ears as you head to the big get together (https://pantheon.servicetitan.com/event/37ab70bb-3686-4479-a902-57a3f811cafc/home) in Anaheim this coming September.  Come see us all at the podcast booth, we’d love to see you there! Originally Aired 7/17/2025 Job costing is essential for sustainable business growth, and no one explains it better than Tim McGuire (https://www.linkedin.com/in/tim-mcguire-69a02413/), Owner of High Winds Success (https://marketplace.servicetitan.com/partner/high-winds-success). With decades of experience across ServiceTitan and large multi-location contractors, Tim breaks down the fundamentals of job costing and how to implement it inside ServiceTitan. From the importance of burdened labor rates to starting with generic Pricebook items, Tim shares a pragmatic path to more profitable operations. He also discusses how tools like Pricebook Pro and dynamic pricing can elevate your costing accuracy over time. Join us as we discuss:  [5:09] Job costing basics and finding opportunities for improvement [13:19] Calculating tech labor costs beyond hourly rates [20:49] Linked materials in dynamic pricing and inventory tracking [26:11] Change management issues with job-related purchasing Check out these resources we mentioned during the podcast: Pricebook Pro (https://www.servicetitan.com/features/pro/pricebook%20http://servicetitan.com/features/pro/sales?UTM_medium=earned&utm_source=podcast) Dynamic Pricing Overview (https://help.servicetitan.com/how-to/dynamic-pricing) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

As Josh and the Rest of the ServiceTitan Podcast hosts gear up for Pantheon 2025 we’re revisiting a few of our most pertinent episodes for your service business - episodes you’ll want to have in your ears as you head to the big get together (https://pantheon.servicetitan.com/event/37ab70bb-3686-4479-a902-57a3f811cafc/home) in Anaheim this coming September.  Come see us all at the podcast booth, we’d love to see you there! Originally Aired 8/22/2024 In this episode, we're thrilled to welcome Angie Snow (https://www.linkedin.com/in/angiesnowsuccesscoach/), Principal Industry Advisor with ServiceTitan (https://www.servicetitan.com/).  Angie brings a wealth of knowledge on supercharging the efficiency of Customer Service Representatives (CSRs) and dispatchers by fully leveraging ServiceTitan’s powerful features. We dive into dynamic strategies for training CSRs, mastering call management, and setting up the system to boost performance and bookings. Join us as we explore the ins and outs of the job booking page and the CSR manager dashboard. Join us as we discuss:  [08:18] Optimizing CSR workflows with multiple screens [16:45] What is Adjustable Capacity Planning (ACP) [27:46] Tactical advice for new ServiceTitan users Check out these resources we mentioned during the podcast: ToolBox Live Events (https://www.servicetitan.com/events) CSR training (https://www.servicetitan.com/company/training) Harnessing TitanAdvisor: Expert Tips for Advancing Your Business (https://open.spotify.com/episode/2gQg2ZxMityR0i0p1XYcUi) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Pantheon 2025 is right around the corner, and this episode is your backstage pass. Danielle Combs (https://www.linkedin.com/in/danielle-combs-4a01a8120/), Program Manager for Customer & Partner Relations at ServiceTitan (https://www.servicetitan.com/) and a 9-time Pantheon veteran, shares exactly what to expect from this year’s exciting event. From badge pick-up to the brand-new HackTheon, Danielle covers the can’t-miss highlights. She also spotlights the AI and TI (Titan Intelligence) sessions shaping the future of the trades, along with fintech and Pro product updates that can transform how your business runs. Join us as we discuss:  [4:03] Keynote speakers, themes, and an exciting roundtable announcement [17:46] HackTheon explained: customers and engineers building together [28:23] Pantheon survival tips: planning, networking, and staying energized Check out these resources we mentioned during the podcast: Pantheon 2025 (https://pantheon.servicetitan.com/event/2025/home)  (https://www.servicetitan.com/certified) ServiceTitan Certified User Program (https://www.servicetitan.com/certified) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Ellen Rohr (https://www.linkedin.com/in/ellen-rohr-5052101/), Brand and Industry Marketing Lead at ServiceTitan (https://www.servicetitan.com/) and co-founder of Zoom Drain (https://www.zoomdrain.com/), provides a practical guide to getting the most out of Pantheon. She shares powerful advice on how to build relationships with mentors, focusing on intentionality and taking action on advice. Ellen also offers valuable tips for networking, including how to prepare beforehand by defining your "what and why," how to ditch small talk for more meaningful conversations, and the importance of following up. This is a must-listen for anyone attending Pantheon 2025 who wants to make the most of their time and turn conference conversations into life-changing opportunities. Join us as we discuss:  [1:25] Mentorship lessons from industry titans and getting the most out of Pantheon 2025 [11:31] Finding your potential mentor at Pantheon and the impact of following-up [27:12] Ditching small talk and pivoting your energy into making real connections Check out these resources we mentioned during the podcast: Pantheon 2025 (https://pantheon.servicetitan.com/event/2025/home) OneTapConnect (https://onetapconnect.com/) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Sena Sadeghi (https://www.linkedin.com/in/sena-sadeghi-549a179b/), Senior Manager of Customer Programs at ServiceTitan (https://www.servicetitan.com/), returns to share ServiceTitan efficiency wins every business can leverage. In this episode, Sena breaks down seven TitanAdvisor tips, from automating appointment reminders and adopting conditional logic in forms to going paperless and integrating online payment links. He also discusses high-impact features like dynamic pricing and membership billing protection. Learn how to implement these automations to save time, protect your margins, and eliminate common business headaches, so you can focus on what matters most. Join us as we discuss:  [1:19] Automating appointment reminders and connecting with customers through chat [7:39] Improving efficiency by going paperless, conditional logic, and Forms [12:25] Dynamic pricing, preventing membership billing failures, and adding online payment links to invoices Check out these resources we mentioned during the podcast: ServiceTitan TitanAdvisor (https://www.servicetitan.com/features/titan-advisor) How To Set Up Dynamic Pricing & Automate Your Pricebook (https://www.youtube.com/watch?v=kf14OViDYYI) Paymentsetup@servicetitan.com (mailto:Paymentsetup@servicetitan.com) Pantheon 2025 (https://pantheon.servicetitan.com/event/2025/home) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, we sit down with Ammar Ahmed, Group Project Manager at ServiceTitan (https://www.servicetitan.com/), to unpack the surprisingly high-stakes world of payments in the trades. From reducing bouncebacks to getting paid faster, Ammar breaks down exactly why payment strategy is a big deal and how you can optimize yours without overcomplicating the fieldwork. You’ll hear practical tips for training techs, avoiding surcharging risks, and leveraging tools like Tap to Pay and Pay by Bank. Join us as we discuss:  [5:12] The real value of digital payments for contractors [11:19] Why checks are riskier (and costlier) than you think [17:07] How to use Pricebook to recoup processing fees Check out these resources we mentioned during the podcast: ServiceTitan Pricebook Pro (https://www.servicetitan.com/features/pro/pricebook) ServiceTitan Payment Features (https://www.servicetitan.com/features/payments) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Membership innovation is transforming the contractor-homeowner relationship, dramatically improving customer loyalty and profitability. Josh Teekell (https://www.linkedin.com/in/jateekell/), Founder and CEO of SmartAC.com (http://SmartAC.com), shares how sensor technology and software integrations redefine traditional HVAC memberships. Discover how reducing physical visits from twice to once a year, leveraging real-time monitoring, and offering tiered membership plans can boost signup rates, increase retention, and significantly reduce costs. Join us as we discuss:  [2:09] The evolution (or lack thereof) of memberships and why they’re critical for retention [6:22] Boosting the value of memberships through real-time data collection [17:53] ServiceTitan’s integration with SmartAC and important KPIs Check out these resources we mentioned during the podcast: ServiceTitan Marketplace Smart AC (https://marketplace.servicetitan.com/partner/smartac-com) Pantheon 2025 (https://pantheon.servicetitan.com/event/37ab70bb-3686-4479-a902-57a3f811cafc/home) SmartAC.com (http://SmartAC.com) Leads Integration (https://help.servicetitan.com/how-to/smartac-com-leads-integration) SmartAC.com/servicetitan (https://smartac.com/servicetitan) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Contractors know the pain of a chaotic back office. Between recruiting, onboarding, payroll, and compliance, it’s easy for things to spiral into a full-blown admin dumpster fire. In this episode, Miter (https://www.miter.com/) CEO and Co-founder Connor Watumull (https://www.linkedin.com/in/connor-watumull/) shares how to put out those flames forever. Hear how Miter’s integration with ServiceTitan helps contractors modernize their operations, reduce manual tasks, and build stronger, more loyal teams. Connor explains why onboarding is the most important loyalty test, how to turn your hiring process into a recruiting advantage, and what the most successful contractors are doing to scale without drowning in paperwork. Join us as we discuss:  [1:07] How platforms like Miter help growing contractors with their admin tasks [9:38] The biggest mistakes contractors make with hiring and onboarding [23:15] Payroll headaches and how Miter can help you fix them Check out these resources we mentioned during the podcast: Quickbooks (https://quickbooks.intuit.com/) Sage (https://www.sage.com/en-us/) ADP (https://www.adp.com/) Paychex (https://www.paychex.com/)  Acumatica (https://www.acumatica.com/)  NetSuite (https://www.netsuite.com) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.