Succeed in Medicine

#400—Resolving Conflict in Healthcare to be a Greater Mediator with Martin Stillman MD, JD

28min | 10/08/2024

Description

—- 👋

Freed.AI is here to free you from medical documentation. Join the movement to eliminate clinician burnout. Visit Freed.AI and improve your lifestyle. Coupon Code for $50 off your first paid month: PGD

—- 👋

Dr. Martin Stillman, a mediator with diverse expertise in medicine and law, explores the nuances of resolving professional conflicts, particularly in healthcare. Dr. Block and Dr. Stillman discuss specific conflict scenarios like departmental disagreements and resource allocations.

Dr. Stillman underscores the necessity of guiding principles over rigid processes and explores techniques like transparency and mirroring to promote effective communication.

They also touch on how resistance to change and power dynamics complicate conflict resolution, and Dr. Stillman shares lessons learned from his "CRAFT" training program, which aims to empower healthcare leaders to resolve conflicts independently.

BIO

Dr. Martin Stillman, MD, JD is a practicing internist, mediator, and conflict resolution expert at Hennepin County Medical Center in Minneapolis, where he serves as the Mediation and Conflict Resolution Officer. With a dual background in medicine and law, Dr. Stillman assists healthcare organizations in navigating complex interpersonal conflicts and promoting physician wellness. He also holds leadership roles within the Institute of Professional Work Life and the Department of Medicine. An associate professor at the University of Minnesota Medical School, he teaches medical professionals about malpractice, patient communication, and risk management. Dr. Stillman is also the creator of the "CRAFT" program, training healthcare leaders in conflict resolution techniques.

Did ya know…

You can also be a guest on our show? Please email me at brad@physiciansguidetodoctoring.com to connect or visit www.physiciansguidetodoctoring.com to learn more about the show!

Socials:

@physiciansguidetodoctoring on FB

@physicianguidetodoctoring on YouTube

@physiciansguide on Instagram and Twitter

Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow!

Disclaimer:

This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Description

—- 👋

Freed.AI is here to free you from medical documentation. Join the movement to eliminate clinician burnout. Visit Freed.AI and improve your lifestyle. Coupon Code for $50 off your first paid month: PGD

—- 👋

Dr. Martin Stillman, a mediator with diverse expertise in medicine and law, explores the nuances of resolving professional conflicts, particularly in healthcare. Dr. Block and Dr. Stillman discuss specific conflict scenarios like departmental disagreements and resource allocations.

Dr. Stillman underscores the necessity of guiding principles over rigid processes and explores techniques like transparency and mirroring to promote effective communication.

They also touch on how resistance to change and power dynamics complicate conflict resolution, and Dr. Stillman shares lessons learned from his "CRAFT" training program, which aims to empower healthcare leaders to resolve conflicts independently.

BIO

Dr. Martin Stillman, MD, JD is a practicing internist, mediator, and conflict resolution expert at Hennepin County Medical Center in Minneapolis, where he serves as the Mediation and Conflict Resolution Officer. With a dual background in medicine and law, Dr. Stillman assists healthcare organizations in navigating complex interpersonal conflicts and promoting physician wellness. He also holds leadership roles within the Institute of Professional Work Life and the Department of Medicine. An associate professor at the University of Minnesota Medical School, he teaches medical professionals about malpractice, patient communication, and risk management. Dr. Stillman is also the creator of the "CRAFT" program, training healthcare leaders in conflict resolution techniques.

Did ya know…

You can also be a guest on our show? Please email me at brad@physiciansguidetodoctoring.com to connect or visit www.physiciansguidetodoctoring.com to learn more about the show!

Socials:

@physiciansguidetodoctoring on FB

@physicianguidetodoctoring on YouTube

@physiciansguide on Instagram and Twitter

Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let’s grow!

Disclaimer:

This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

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