Succeed in Medicine

EP455 - Dr. Timothy Gilligan shares how to build trust in critical medical conversations (Part 2)

26min | 04/15/2025

Description

This episode is sponsored by: Set For Life Insurance

Set For Life Insurance helps doctors safeguard their future with True Own Occupational Disability Insurance. A single injury or illness can change everything, but the best physicians plan ahead. Protect your income and secure your future before life makes the choice for you. Your career deserves protection—act now at https://www.doctorpodcastnetwork.co/setforlife

_________

In this continuation of an insightful two-part series, Dr. Bradley Block dives deeper with Dr. Timothy Gilligan, a medical oncologist and president of the Academy of Communication in Healthcare. Dr. Gilligan shares proven methods for teaching communication to resistant attendings, using peer-to-peer learning and “rolling with resistance” to encourage growth.

Drawing from the ASCO Patient-Clinician Communication Guidelines, he emphasizes mastering simple basics like listening and showing care. Dr. Gilligan also tackles empathy versus compassion, advocating for imagining patients’ perspectives while maintaining boundaries to prevent burnout. With compelling stories and practical tips, this episode equips physicians to enhance their practice and find balance.

Three Actionable Takeaways:

Embrace Resistance in Teaching: Validate resistant physicians’ concerns and use peer stories to demonstrate that communication skills improve with practice, like building muscle memory.
Master the Basics: Apply ASCO Guidelines by prioritizing listening, eye contact, and expressing care—simple steps that drive better patient outcomes without complexity.
Empathy with Limits: Imagine patients’ experiences to deliver compassionate care, but set professional boundaries and recharge with activities like tennis to stay resilient.

About the Show:

The Physician’s Guide to Doctoring covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!

About the Guest:

Dr. Timothy Gilligan is an associate professor of medicine and medical oncologist specializing in urological malignancies at the Cleveland Clinic, where he serves as Associate Director of the Communication Skills course. As president of the Academy of Communication in Healthcare, he leads efforts to improve healthcare communication. Dr. Gilligan co-edited Communication, the Cleveland Clinic Way, and focuses on educational interventions for allyship, microaggressions, and anti-racist culture as the DEI officer for GME at Cleveland Clinic.

LinkedIn: https://www.linkedin.com/in/timothygilliganmd

Website: https://www.researchgate.net/profile/Timothy-Gilligan

About the Host:

Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts The Physician’s Guide to Doctoring podcast, focusing on personal and professional development for physicians.

Want to be a guest?

Email Brad at brad@physiciansguidetodoctoring.com

Mail to:brad@physiciansguidetodoctoring.com or visit www.physiciansguidetodoctoring.com to learn more!

Socials:

@physiciansguidetodoctoring on Facebook

@physicianguidetodoctoring on YouTube

@physiciansguide on Instagram and Twitter

Visit

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Description

This episode is sponsored by: Set For Life Insurance

Set For Life Insurance helps doctors safeguard their future with True Own Occupational Disability Insurance. A single injury or illness can change everything, but the best physicians plan ahead. Protect your income and secure your future before life makes the choice for you. Your career deserves protection—act now at https://www.doctorpodcastnetwork.co/setforlife

_________

In this continuation of an insightful two-part series, Dr. Bradley Block dives deeper with Dr. Timothy Gilligan, a medical oncologist and president of the Academy of Communication in Healthcare. Dr. Gilligan shares proven methods for teaching communication to resistant attendings, using peer-to-peer learning and “rolling with resistance” to encourage growth.

Drawing from the ASCO Patient-Clinician Communication Guidelines, he emphasizes mastering simple basics like listening and showing care. Dr. Gilligan also tackles empathy versus compassion, advocating for imagining patients’ perspectives while maintaining boundaries to prevent burnout. With compelling stories and practical tips, this episode equips physicians to enhance their practice and find balance.

Three Actionable Takeaways:

Embrace Resistance in Teaching: Validate resistant physicians’ concerns and use peer stories to demonstrate that communication skills improve with practice, like building muscle memory.
Master the Basics: Apply ASCO Guidelines by prioritizing listening, eye contact, and expressing care—simple steps that drive better patient outcomes without complexity.
Empathy with Limits: Imagine patients’ experiences to deliver compassionate care, but set professional boundaries and recharge with activities like tennis to stay resilient.

About the Show:

The Physician’s Guide to Doctoring covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!

About the Guest:

Dr. Timothy Gilligan is an associate professor of medicine and medical oncologist specializing in urological malignancies at the Cleveland Clinic, where he serves as Associate Director of the Communication Skills course. As president of the Academy of Communication in Healthcare, he leads efforts to improve healthcare communication. Dr. Gilligan co-edited Communication, the Cleveland Clinic Way, and focuses on educational interventions for allyship, microaggressions, and anti-racist culture as the DEI officer for GME at Cleveland Clinic.

LinkedIn: https://www.linkedin.com/in/timothygilliganmd

Website: https://www.researchgate.net/profile/Timothy-Gilligan

About the Host:

Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts The Physician’s Guide to Doctoring podcast, focusing on personal and professional development for physicians.

Want to be a guest?

Email Brad at brad@physiciansguidetodoctoring.com

Mail to:brad@physiciansguidetodoctoring.com or visit www.physiciansguidetodoctoring.com to learn more!

Socials:

@physiciansguidetodoctoring on Facebook

@physicianguidetodoctoring on YouTube

@physiciansguide on Instagram and Twitter

Visit

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Succeed in Medicine

Was your training enough to handle everything physician life demands? From lawsuits to leadership, career decisions to challenging conversations, balancing the personal with the professional — not enough was addressed in medical school, residency or fellowship. This show fills those gaps so you can live up to the expectations that come with the white coat — not just in the exam room, but in all the places your MD follows you. Your host, Dr. Bradley Block, a private practice ENT, is right there with you — navigating the same challenges and bringing in world-class guests to teach, as he puts it, “everything we should have been learning while we were memorizing Kreb’s cycle.” With nearly 500 episodes and close to half a million downloads, Brad has built a trusted space where physicians come for brass-tacks, immediately-applicable advice. You don’t need another certification. You need a podcast that covers personal finance, private practice, side-gigs, main-gigs, reacting to bad reviews, misinformation, social media, charting, parenting, communicating, negotiating, leading, managing, teaching, learning and what to do when someone yells, “Is there a doctor on board?”

Hosted on Ausha. See ausha.co/privacy-policy for more information.

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