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This episode is sponsored by  Heidi Health. A FREE FOREVER, feature-rich & compliant AI Scribe, developed carefully for all healthcare providers. If you’re already paying for an AI Scribe, swap to Heidi for FREE, and they’ll credit what you’re already paying towards Heidi Pro. Heidi is your AI resident. Use Heidi for free & revolutionise the way you provide care.

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This episode is also sponsored by Resolve. A physician contract review and compensation data company bringing change to physician contracts. For 10% off, add PGD10 when you sign up!

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Frances Cole Jones, a renowned executive communication coach, shares insights on optimizing physician-patient interactions based on her expertise. She highlights the significance of clear communication and offers actionable strategies for healthcare professionals to enhance their interactions with patients.

Looking for something specific? Here you go!

00:03:00 Strategies for Patients' Involvement

00:04:00 Prompts for Patient Engagement

00:05:00 Addressing Patient Symptoms Chronologically

00:06:00 Interrupting Respectfully

00:07:00 Importance of Tonal Quality

00:08:00 Small Talk and Transitioning to Business

00:09:00 Setting up the Room for Comfort

00:10:00 Eye Level and Nonverbal Cues

00:11:00 Concluding the Visit with Next Steps

00:12:00 Appreciating Patients' Time

00:13:00 Wrapping Up the Visit

00:14:00 Importance of Persuasion

00:15:00 Utilizing Persuasive Language

00:16:00 Acknowledging Patient Goals

00:17:00 Conclusion and Persuasion Techniques

00:18:00 Most Persuasive Word: "You"

00:19:00 Empowering Patients in Decision-Making

00:20:00 Leveraging Patient Participation

00:21:00 Persuasion Techniques for Healthcare Goals

00:22:00 Conclusion and Recap

00:23:00 Summary of Key Points

00:24:00 Enhancing Communication Skills

00:25:00 Implementing Effective Strategies

00:26:00 Optimizing Physician-Patient Interactions

00:27:00 Strategies for Successful Healthcare Communication

00:28:00 Importance of Active Listening

00:29:00 Key Takeaways and Next Steps

More on Frances Cole Jones:

Frances Cole is a distinguished executive communication coach with extensive experience in optimizing interpersonal interactions. With a background in communication strategies for business professionals, she applies her expertise to healthcare settings, offering invaluable insights for physicians seeking to enhance their patient interactions. Through her practical advice and actionable strategies, Frances empowers healthcare professionals to improve communication, foster trust, and achieve better patient outcomes.

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