Description
In this episode we spoke with Pavel Gertsberg, CEO & Co-Founder of Fluffy pet insurance.
Pavel discussed why, as a CEO, he places so much importance on customer experience and how this has driven a real competitive advantage for the business.
During our chat, Pavel also explained how as the business scales they continue to focus on CX and the key performance indicators he uses to measure success.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Description
In this episode we spoke with Pavel Gertsberg, CEO & Co-Founder of Fluffy pet insurance.
Pavel discussed why, as a CEO, he places so much importance on customer experience and how this has driven a real competitive advantage for the business.
During our chat, Pavel also explained how as the business scales they continue to focus on CX and the key performance indicators he uses to measure success.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
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Description
In this episode we spoke with Pavel Gertsberg, CEO & Co-Founder of Fluffy pet insurance.
Pavel discussed why, as a CEO, he places so much importance on customer experience and how this has driven a real competitive advantage for the business.
During our chat, Pavel also explained how as the business scales they continue to focus on CX and the key performance indicators he uses to measure success.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Description
In this episode we spoke with Pavel Gertsberg, CEO & Co-Founder of Fluffy pet insurance.
Pavel discussed why, as a CEO, he places so much importance on customer experience and how this has driven a real competitive advantage for the business.
During our chat, Pavel also explained how as the business scales they continue to focus on CX and the key performance indicators he uses to measure success.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Share
Embed
You may also like
4 key research findings you need to know about to supercharge your customer strategy with Will Kingston
The science behind building true brand love with Dr Paul Zak
The secrets to deploying effective digital transformation projects that enrich your customer interactions with Sam Magee
What professional sport and executing a successful CX strategy have in common with Edmund Bradbury