In this episode of The Retail Pilot Podcast, host Ken Pilot welcomes David Lauren, Chief Branding and Innovation Officer at Ralph Lauren. Together, they dive deep into the brand’s 25-year evolution under David’s leadership from pioneering digital storytelling and shoppable windows to launching Ask Ralph, the company’s first consumer-facing AI styling tool. Lauren shares how the balance between creative vision and business discipline has kept Ralph Lauren both timeless and modern, while exploring the future of retail innovation, artificial intelligence, and global brand storytelling.

Listeners will also hear exclusive insights into the company’s hospitality ventures, the magic behind its immersive retail experiences, and a personal look at Ralph Lauren’s legacy, culminating in his recent Presidential Medal of Freedom honor.

If you’ve ever wondered how a heritage brand like Ralph Lauren continues to innovate while staying true to its identity, this episode is a masterclass in vision, leadership, and enduring style.

Show Notes

• Topics covered:

  • The evolution of Ralph Lauren from wholesale to a 70% direct-to-consumer brand

  • How Ask Ralph, the brand’s new AI-powered personal styling tool, is redefining the shopping experience

  • Balancing technology and tradition: using AI without losing authenticity

  • The enduring influence of Ralph Lauren’s creative philosophy and brand discipline

  • Behind the scenes of Ralph Lauren’s innovation milestones from shoppable windows to interactive apps

  • Global expansion and the rise of Ralph Lauren hospitality, including The Polo Bar and Ralph’s in Paris

  • The future of AI in retail and storytelling and why the human touch still matters most

Ralph Lauren’s success story isn’t just about fashion — it’s about vision, storytelling, and timeless innovation.

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