High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 5 years and 280 episodes - there's so much to learn about running your trades business better than ever. Original Air Date 05/20/2025 In this episode, we sit down with Eduard Mirzoian (https://www.linkedin.com/in/eduard-mirzoian-70152388/), Owner of Restorez Emergency Services (https://restorerz.com/), the first emergency restoration services company to join the show! Eduard shares his incredible journey from family business beginnings to scaling a multimillion-dollar operation across multiple locations. He dives deep into the lessons he’s learned stepping into the CEO role, including why building repeatable processes is essential, how simplifying creates room for growth, and why culture and systems go hand in hand. Eduard also offers candid thoughts on "guru disease," software overwhelm, and what it really takes to make technology work for your business. Join us as we discuss:   [8:15] How Restorez responded to the LA wildfires [20:23] Eduard’s take on “guru disease” and avoiding information overload [26:12] Why software alone won’t save your business Check out these resources we mentioned during the podcast: Pantheon 2025 (https://pantheon.servicetitan.com/event/2025/home) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Jon Gohl (https://www.linkedin.com/in/jon-gohl-8b2793137/), Director of Client Experience at Aspire Software (https://www.youraspire.com/), and Travis Wills (https://www.linkedin.com/in/traviswills/), Aspire’s Sr. Director of Client Success, join host Amanda Salvatore for a high-impact session on surviving and thriving during the mid-season grind. Broadcasting live, the trio addresses the immediate macroeconomic pressures landscape contractors are facing, from unexpected fuel and fertilizer volatility to late visa worker shortfalls. Jon and Travis explain why waiting until December to check your financial numbers is a fatal error, urging business owners to conduct a thorough mid-season audit right now. They unpack tactical strategies to protect shrinking margins, including building strict purchasing processes, optimizing route density, and shifting away from strict mentorship toward active operational sponsorship of your crew leaders. Finally, they address the growing soft-skills gap, showing how face-to-face communication, role-playing, and being “steady in the storm” will ultimately separate thriving landscape operations from the rest. Join us as we discuss:  [3:22] The logistical and labor struggles of landscaping businesses in 2026 [10:57] Ongoing recruitment challenges and work visa hurdles [19:04] Why landscapers need to start appealing to younger talent [26:31] Why waiting till end of year to review your margins is a mistake You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 5 years and 280 episodes - there's so much to learn about running your trades business better than ever. Original Air Date 11/12/2024 Alan O'Neill (https://www.linkedin.com/in/alan-o-neill-059b0012/) truly has what many would say is “the luck of the Irish.”  Alan started his career in Dublin as an apprentice plumber and worked his way up in the trades. He then moved to America with his family and founded a plumbing service company with his mentor, which he later sold to private equity. He truly believes in building solid relationships and taking care of his team and that the trades have the power to positively impact lives. The consultant with The Wrench Group (https://www.wrenchgroup.com/) stops by to discuss his professional and entrepreneurial journey, the importance of loyalty, and some practical advice for business owners thinking of selling or partnering with private equity firms. Join us as we discuss: [7:13] Alan’s incredible testament to the American Dream [20:41] The importance of loyalty in a business [26:57] Why you should take control of your own destiny [38:05] Advice for business owners planning to sell or partner with private equity firms Check out these resources we mentioned during the podcast: The Wrench Group (https://www.wrenchgroup.com/) ServiceTitan (https://www.servicetitan.com/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Property data is becoming one of the most powerful tools in the trades, but many contractors are only scratching the surface of what's possible. Brady Campbell (https://www.linkedin.com/in/brady-campbell-b11a2b33/), Vice President of Business Development at EagleView (https://www.eagleview.com/), discusses how contractors are using property intelligence to find better leads, target smarter markets, and make more informed business decisions. Brady shares how EagleView evolved from an aerial imagery company into a data powerhouse, why the best contractors focus on the structure as much as the homeowner, and how property data can improve everything from lead qualification to expansion planning. Join us as we discuss:   [3:06] How the smartest contractors use property data to find better opportunities [8:56] Why Eagleview changed the direction of their product strategy [13:59] Specific use cases of lead enrichment and market targeting [19:32] How property data helps other exterior trades like landscaping You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 5 years and 280 episodes - there's so much to learn about running your trades business better than ever. Original Air Date 3/18/2025 How do you create a high-performance environment in the trades? Kathryn Howard (https://www.linkedin.com/in/kathrynhoward28/), Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing (https://leesair.com/) in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business.  She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives. Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades. Join us as we discuss: [4:12] Teaching technicians not to sell within their own budgets [13:40] How to create a high-performance environment for your team [22:19] Why personal development is critical to your team’s success [28:38] Creating pathways for underrepresented groups in the trades Check out these resources we mentioned during the podcast: From Prospecting to Closing: Tips to Improve Your Sales Performance (https://www.servicetitan.com/podcasts/toolbox-for-the-trades/phil-filaski-inteview) Register today (https://web.cvent.com/event/0a1fa394-a8f8-46ed-b32c-7794a9a2f4d5/summary) for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025! You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

What does it take to break through the $4-5 million ceiling that many landscaping companies face? In this episode, we talk with Emily Nickel, Director of Business Applications at Perennial Services Group, to discuss how technology and data can help companies scale smarter, improve profitability, and make better business decisions. Emily shares lessons from her career in landscaping and software, including how one company uncovered $40,000 in missed revenue through better reporting, why delegation matters for growth, and how tools like AI cameras, GPS tracking, mobile apps, and analytics are shaping the future of the industry. Join us as we discuss:  [10:11] Why so many landscaping companies stall at the $4-5 million mark [16:18] How clean data uncovered $40,000 in missed revenue [22:19] The future of AI, analytics, virtual reality, and drones You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 5 years and 280 episodes - there's so much to learn about running your trades business better than ever. Original Air Date - 7/24/2025 Job costing is essential for sustainable business growth, and no one explains it better than Tim McGuire (https://www.linkedin.com/in/tim-mcguire-69a02413/), Owner of High Winds Success (https://marketplace.servicetitan.com/partner/high-winds-success). With decades of experience across ServiceTitan and large multi-location contractors, Tim breaks down the fundamentals of job costing and how to implement it inside ServiceTitan. From the importance of burdened labor rates to starting with generic Pricebook items, Tim shares a pragmatic path to more profitable operations. He also discusses how tools like Pricebook Pro and dynamic pricing can elevate your costing accuracy over time. Join us as we discuss:  [4:14] Job costing basics and finding opportunities for improvement [12:14] Calculating tech labor costs beyond hourly rates [19:54] Linked materials in dynamic pricing and inventory tracking [27:06] Change management issues with job-related purchasing Check out these resources we mentioned during the podcast: Pricebook Pro (https://www.servicetitan.com/features/pro/pricebook%20http://servicetitan.com/features/pro/sales?UTM_medium=earned&utm_source=podcast) Dynamic Pricing Overview (https://help.servicetitan.com/how-to/dynamic-pricing) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 5 years and 280 episodes - there's so much to learn about running your trades business better than ever. Episode originally Aired 3/26/2026. In this episode, James Beyer (https://www.linkedin.com/in/james-beyer-2bbb9935/), Owner of Beyer Plumbing (https://beyerplumbing.com/), returns to share the story behind moving his construction operations into ServiceTitan and helping test the platform’s new construction workflows. He discusses work breakdown structures, cost codes, and real time reporting, along with the challenges of implementing new workflows across an entire company. James also talks about lessons learned and how better reporting can help teams improve efficiency and profitability. Join us as we discuss:  [6:01] How to use cost codes and cost types for financial reporting ]14:22] Why real time reporting and labor tracking impacts profitability [26:29] Implementation challenges, lessons learned, and getting buy-in Check out these resources we mentioned during the podcast: ServiceTitan Pantheon (https://pantheon.servicetitan.com/) ServiceTitan Torch Network (https://www.servicetitan.com/sparksessions) You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts (https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904), on Spotify (https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02), or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

What does SEO look like in a world where AI is answering questions before customers ever click a website? In this episode, Amanda Salvatore sits down with William Haddad (https://www.linkedin.com/in/williamfhaddad/), SVP of Product and Optimization at Scorpion (https://www.scorpion.co/?utm_source=chatgpt.com), to unpack how AI search is reshaping online visibility for home service businesses. They explore the shift from traditional SEO to AI-driven search experiences, why brand authority and customer sentiment matter more than ever, and how contractors can improve visibility without getting overwhelmed by constant change. Join us as we discuss:  [4:18] How AI search is changing online marketing [10:08] The three core mechanics of SEO in the age of AI [22:36] The “teach everything” video content strategy You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, John Wilson (https://www.linkedin.com/in/johnbwilson1/) returns to Toolbox for the Trades five years after his first appearance (https://www.servicetitan.com/podcasts/toolbox-for-the-trades/john-wilson-interview) to share what it really took to scale the Wilson Companies from under $5 million to more than $40 million in revenue in under five years. John walks through the messy middle of rapid growth, from tripling his team in a single year to realizing they did not yet have the systems, leadership, or structure to support it. What followed was a multi year reset focused on operations, hiring, and building a repeatable playbook. We also talk about what makes a good acquisition, why leadership is the true bottleneck to scaling, and how an internal leadership program became one of the company’s most important growth levers. Join us as we discuss:  [4:38] When to pause acquisitions to focus on operations  [11:00] How to build a leadership development program in-house [20:20] What makes a good acquisition versus a bad one [31:07] Why a podcast is a great marketing tool and the revenue vs EBITDA mindset shift Check out these resources we mentioned during the podcast: Toolbox for the Trades Episode 46 (https://www.servicetitan.com/podcasts/toolbox-for-the-trades/john-wilson-interview) Owned and Operated Podcast (https://www.ownedandoperated.com/blog-categories/podcast) Nexstar (https://www.nexstarnetwork.com/) CertainPath (https://mycertainpath.com/) Sage Intact (https://www.sage.com/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.