In the first episode of Transformation Talks in 2026, we are joined by Project One consultant Richard Carter to unpack a programme delivered for one of the UK’s big four private healthcare providers, built entirely on ideas from frontline teams and senior management.

Dubbed “The Miracle Programme” by the COO, with simple operational improvements, commercial thinking, and empowering the people closest to patients.

We’ll explore how it worked and what other organisations can learn from it.

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