In this episode of Beyond ERP we welcome Robert Word, the CEO of Holy City Gutterworks.

Robert's extensive experience in the home improvement industry, particularly in gutter systems, has made Holy City Gutterworks a prominent name in the field. The podcast delves into Robert's professional journey, the state of the home improvement industry, and the challenges and opportunities it presents for smaller businesses.

Robert shares insights into managing a successful home improvement business and discusses how Holy City Gutterworks measures success and leverages digital solutions to enhance customer experiences.

Roberts Book Recommendation: Entrepreneur Operating System by Steve Gino

Topics Discussed:
- Customer-Centric Approach
- Technology and Data utilization
- Continuous learning and networking

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