Dear Bri: Community Strategy, Fiascos, and Drama

How do I bring more diversity, equity, inclusion, and belonging into my community? with Community Consultant Jae Washington

42min | 09/24/2024

Description

In this episode, we’re hearing from Hopeful in Houston. Our letter today deals with a community builder who wishes they had better guided their community through diversity, equity, inclusion, and belonging (DEIB).

To better help Hopeful in Houston, I invited Jae Washington as my guest expert. She is the perfect person to bring us new insights because she is a community consultant, curator, and connector with experience at Zeenefits and as Head of the Global Client Community at Headspace, where she revolutionized community engagement and community-building within B2B organizations.

So, tune in for a truly insightful and profound episode, with frameworks and tactics to help you build a community full of belonging, diversity, equity, and inclusion.

In this episode:

(04:00) Some harsh realities of being a community manager for an organization

(10:07) The communitea: Hopeful in Houston’s letter

(12:18) The 3 GRs: gratitude, grace, and growth

(14:38) The value of belonging

(18:38) Steps to bring a better DEIB initiative to your organization’s community

(23:21) A new state of B.E.I.N.G.

(25:48) Celebrating differences in your community

(28:16) How to start your community on the right track with DEIB

(31:09) When the community is asking for something you can’t deliver

(34:47) Support, not save

(37:55) A surprise: the letter’s origins

Expect: Community strategy and community engagement tactics focused on diversity, equity, inclusion, and belonging.

Resources Mentioned:

❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.

💛 Join Ember. The place for go-getter community creators building community-powered businesses.

Noteworthy quotes:

“Just because an organization hires you to manage or institute community does not mean they value community.“ - Jae Washington

“If our similarities are the spark for connection, our differences beget growth and education.” - Bri Leever

Jae Washington

🖥️ Website

📱 Linkedin

Bri Leever

🖥️ Website

📩 Newsletter

📹 Youtube

📱 Linkedin

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Dear Bri: Community Strategy, Fiascos, and Drama

Welcome to Dear Bri, an advice column for community conundrums, fiascos, and drama! In each episode, host and community strategist Bri Leever invites a guest community expert to respond to an anonymous letter from a real-life community creator in distress.

From online community-building mishaps to community engagement tactics gone awry, this podcast delivers relatable stories and sound community strategy for navigating the chaos of digital communities—all with empathy, expertise, and a touch of drama.

The mission? Helping community managers and community creators feel a little less crazy and a lot less alone while building thriving brand communities.

You're in the right place if you are...

🐣 Community Curious:

Creators or brands exploring the benefits of a community-powered business. Learn the fundamentals of community strategy for online businesses, and discover how to build an online community from scratch.

🐥 Community Hatchlings:

Newcomers to community building seeking guidance and support. Get tips on how to grow a paid community, avoid common mistakes in community building, and build trust through smart community roles and responsibilities.

🦅 Senior Community Folks:

Seasoned pros facing complex dilemmas. Explore topics like managing community drama, setting boundaries in digital communities, and advanced community retention strategies.

Dear Bri combines relatable storytelling with expert community strategy, making it a unique and valuable resource for community managers and creators. Episodes provide the most up-to-date community management practices, common mistakes to avoid in community building, the best community engagement tactics I've seen, tips on setting boundaries and building trust in online communities, and of course, a touch of community drama to keep things interesting and fun!

Community creators listening to Dear Bri will feel a little less alone in the important work of community building and a whole lot less crazy as each episode normalizes and provides strategic insights for some of the toughest online community scenarios.

Whether you're curious about building a community, just starting out, or a seasoned professional looking for advanced advice, Dear Bri has something for you. Episodes drop weekly on Tuesday. Hit the follow button so you don't miss out!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Dear Bri: Community Strategy, Fiascos, and Drama

Welcome to Dear Bri, an advice column for community conundrums, fiascos, and drama! In each episode, host and community strategist Bri Leever invites a guest community expert to respond to an anonymous letter from a real-life community creator in distress.

From online community-building mishaps to community engagement tactics gone awry, this podcast delivers relatable stories and sound community strategy for navigating the chaos of digital communities—all with empathy, expertise, and a touch of drama.

The mission? Helping community managers and community creators feel a little less crazy and a lot less alone while building thriving brand communities.

You're in the right place if you are...

🐣 Community Curious:

Creators or brands exploring the benefits of a community-powered business. Learn the fundamentals of community strategy for online businesses, and discover how to build an online community from scratch.

🐥 Community Hatchlings:

Newcomers to community building seeking guidance and support. Get tips on how to grow a paid community, avoid common mistakes in community building, and build trust through smart community roles and responsibilities.

🦅 Senior Community Folks:

Seasoned pros facing complex dilemmas. Explore topics like managing community drama, setting boundaries in digital communities, and advanced community retention strategies.

Dear Bri combines relatable storytelling with expert community strategy, making it a unique and valuable resource for community managers and creators. Episodes provide the most up-to-date community management practices, common mistakes to avoid in community building, the best community engagement tactics I've seen, tips on setting boundaries and building trust in online communities, and of course, a touch of community drama to keep things interesting and fun!

Community creators listening to Dear Bri will feel a little less alone in the important work of community building and a whole lot less crazy as each episode normalizes and provides strategic insights for some of the toughest online community scenarios.

Whether you're curious about building a community, just starting out, or a seasoned professional looking for advanced advice, Dear Bri has something for you. Episodes drop weekly on Tuesday. Hit the follow button so you don't miss out!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Description

In this episode, we’re hearing from Hopeful in Houston. Our letter today deals with a community builder who wishes they had better guided their community through diversity, equity, inclusion, and belonging (DEIB).

To better help Hopeful in Houston, I invited Jae Washington as my guest expert. She is the perfect person to bring us new insights because she is a community consultant, curator, and connector with experience at Zeenefits and as Head of the Global Client Community at Headspace, where she revolutionized community engagement and community-building within B2B organizations.

So, tune in for a truly insightful and profound episode, with frameworks and tactics to help you build a community full of belonging, diversity, equity, and inclusion.

In this episode:

(04:00) Some harsh realities of being a community manager for an organization

(10:07) The communitea: Hopeful in Houston’s letter

(12:18) The 3 GRs: gratitude, grace, and growth

(14:38) The value of belonging

(18:38) Steps to bring a better DEIB initiative to your organization’s community

(23:21) A new state of B.E.I.N.G.

(25:48) Celebrating differences in your community

(28:16) How to start your community on the right track with DEIB

(31:09) When the community is asking for something you can’t deliver

(34:47) Support, not save

(37:55) A surprise: the letter’s origins

Expect: Community strategy and community engagement tactics focused on diversity, equity, inclusion, and belonging.

Resources Mentioned:

❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.

💛 Join Ember. The place for go-getter community creators building community-powered businesses.

Noteworthy quotes:

“Just because an organization hires you to manage or institute community does not mean they value community.“ - Jae Washington

“If our similarities are the spark for connection, our differences beget growth and education.” - Bri Leever

Jae Washington

🖥️ Website

📱 Linkedin

Bri Leever

🖥️ Website

📩 Newsletter

📹 Youtube

📱 Linkedin

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Dear Bri: Community Strategy, Fiascos, and Drama

Welcome to Dear Bri, an advice column for community conundrums, fiascos, and drama! In each episode, host and community strategist Bri Leever invites a guest community expert to respond to an anonymous letter from a real-life community creator in distress.

From online community-building mishaps to community engagement tactics gone awry, this podcast delivers relatable stories and sound community strategy for navigating the chaos of digital communities—all with empathy, expertise, and a touch of drama.

The mission? Helping community managers and community creators feel a little less crazy and a lot less alone while building thriving brand communities.

You're in the right place if you are...

🐣 Community Curious:

Creators or brands exploring the benefits of a community-powered business. Learn the fundamentals of community strategy for online businesses, and discover how to build an online community from scratch.

🐥 Community Hatchlings:

Newcomers to community building seeking guidance and support. Get tips on how to grow a paid community, avoid common mistakes in community building, and build trust through smart community roles and responsibilities.

🦅 Senior Community Folks:

Seasoned pros facing complex dilemmas. Explore topics like managing community drama, setting boundaries in digital communities, and advanced community retention strategies.

Dear Bri combines relatable storytelling with expert community strategy, making it a unique and valuable resource for community managers and creators. Episodes provide the most up-to-date community management practices, common mistakes to avoid in community building, the best community engagement tactics I've seen, tips on setting boundaries and building trust in online communities, and of course, a touch of community drama to keep things interesting and fun!

Community creators listening to Dear Bri will feel a little less alone in the important work of community building and a whole lot less crazy as each episode normalizes and provides strategic insights for some of the toughest online community scenarios.

Whether you're curious about building a community, just starting out, or a seasoned professional looking for advanced advice, Dear Bri has something for you. Episodes drop weekly on Tuesday. Hit the follow button so you don't miss out!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About Dear Bri: Community Strategy, Fiascos, and Drama

Welcome to Dear Bri, an advice column for community conundrums, fiascos, and drama! In each episode, host and community strategist Bri Leever invites a guest community expert to respond to an anonymous letter from a real-life community creator in distress.

From online community-building mishaps to community engagement tactics gone awry, this podcast delivers relatable stories and sound community strategy for navigating the chaos of digital communities—all with empathy, expertise, and a touch of drama.

The mission? Helping community managers and community creators feel a little less crazy and a lot less alone while building thriving brand communities.

You're in the right place if you are...

🐣 Community Curious:

Creators or brands exploring the benefits of a community-powered business. Learn the fundamentals of community strategy for online businesses, and discover how to build an online community from scratch.

🐥 Community Hatchlings:

Newcomers to community building seeking guidance and support. Get tips on how to grow a paid community, avoid common mistakes in community building, and build trust through smart community roles and responsibilities.

🦅 Senior Community Folks:

Seasoned pros facing complex dilemmas. Explore topics like managing community drama, setting boundaries in digital communities, and advanced community retention strategies.

Dear Bri combines relatable storytelling with expert community strategy, making it a unique and valuable resource for community managers and creators. Episodes provide the most up-to-date community management practices, common mistakes to avoid in community building, the best community engagement tactics I've seen, tips on setting boundaries and building trust in online communities, and of course, a touch of community drama to keep things interesting and fun!

Community creators listening to Dear Bri will feel a little less alone in the important work of community building and a whole lot less crazy as each episode normalizes and provides strategic insights for some of the toughest online community scenarios.

Whether you're curious about building a community, just starting out, or a seasoned professional looking for advanced advice, Dear Bri has something for you. Episodes drop weekly on Tuesday. Hit the follow button so you don't miss out!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

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