Filovent is a cruise travel agency connecting travelers with boat owners worldwide. Established in 1995, it offers an extensive fleet of over 20,000 vessels and serves more than 20,000 customers annually, providing tailored services and expert support for unforgettable sailing adventures and customized boating experiences.
Company History and Foundation
Filovent was founded in December 1995 by a sailing enthusiast. Starting as a project during Philippe Brunet's master's studies, the company has grown into a leading cruise travel agency. With over 30 years of experience in the cruise travel industry, Filovent has become a well-respected agency.
Services and Specializations
Filovent specializes in cruise and yacht charters across the globe. They offer a wide range of options, including:
Global Presence and Team
Headquartered in Paris, Filovent has branch offices in Barcelona and Marrakech. Their team consists of 50 members specializing in sales, guest relations, administration, marketing, and product services. Filovent operates in 82 destinations worldwide.
Customer Focus and Quality Assurance
Customer satisfaction is a primary focus for Filovent. The company offers professional advisors who provide personalized attention to each client, ensuring the best offers based on individual requirements. Filovent uses a grading system for its suppliers and boats and gathers customer feedback through satisfaction surveys to maintain high quality standards. The agency also offers guest relations services before, during and after the cruise to assist the clients whenever they need it.
Innovative Solutions
Filovent offers an innovative solution that allows potential clients to take virtual tours of some boats from their homes. The Filovent website is available in English, French, Spanish, Italian and German. The company's website is integrated with Booking Manager Web Service, providing real-time availability and up-to-date information on pricing, photos, and yacht equipment.
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