Last episode, Scott and Caitlin addressed the fundamentals of hiring for Competence. Now, it's time to enter troubleshooting mode. You might know the secrets of how to assess for Competence, but what do you do when real-world complications blur the lines?

Through candid conversations and surprising revelations, they address critical questions like:

• Is it possible for someone to be too competent for a job?
• How do you not just hire competent employees, but also retain them?
• What if you work in a stereotypically "difficult" industry to find competent employees, like fast food?
• How do you create a "win" for everybody, while staying true to your company's core values?

Scott and Caitlin close with a powerful perspective from Truett Cathy that perfectly frames the balance between valuing people and maintaining standards.

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