Description
In this episode, we welcome back returning guest Lorenzo Plaath, Owner and CEO of Kanara Enterprises, to discuss the critical topic of AI readiness in ServiceTitan. While many contractors are eager to adopt new tools like AI Voice Agents, Lorenzo argues that most businesses aren't foundationally prepared for them. He introduces a structured 30-60-90 day AI readiness plan designed to audit data, standardize workflows, and optimize platforms for growth. From cleaning up messy Pricebooks to establishing proper governance on the dispatch board, Lorenzo breaks down how to build a return-on-investment story that moves beyond the hype and into predictable business scaling.
Join us as we discuss:
[1:30] First steps to “AI-proofing” your business before implementing new tools
[8:01] Why clean data is so critical to AI Voice Agent’s effectiveness
[14:32] Common mistakes to avoid and benchmarking AI-driven outputs
[21:51[ The mindset shift contractors should consider when adopting AI
Check out these resources we mentioned during the podcast:
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