Description
In this episode, ServiceTitan’s own Shelby Breger and Christine Yang join the show to explore how Virtual Agents and Adaptive Capacity are helping contractors respond faster, book more jobs, and create a better customer experience. They explain how AI-powered voice and SMS agents can answer calls, follow up on leads, handle customer conversations, and automate routine tasks that often consume valuable office time. The conversation also dives into Adaptive Capacity, the scheduling engine that powers accurate booking by factoring in technician shifts, skills, business units, zones, and existing workload.
Join us as we discuss:
[1:24] Where contractors should start with virtual agents
[10:00] Common scheduling challenges Adaptive Capacity solves
[22:38] A practical roadmap for implementing AI tools
Check out these resources we mentioned during the podcast:
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