Description
Can just three people handle calls for a 65-person team? According to Liz Larson, Office Manager at ARC Electric — yes, they can! Liz shares how her team implemented ServiceTitan’s AI voice agent and why it feels like adding a fourth person to the office. From building scripts in a simple spreadsheet to deciding what the AI should and should not book, Liz walks through the setup process in detail. The lift up front is real, but Liz tells us why, once it is dialed in, it becomes a powerful extension of the team.
Join us as we discuss:
[3:53] Life before AI and the challenges of handling calls
[13:47] Adaptive capacity and defining what AI can book
[23:43] ARC’s AI experience so far and advice for implementing AI successfully
Check out these resources we mentioned during the podcast:
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