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The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro cover
The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro cover
Mastering ServiceTitan

The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro

The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro

21min |09/10/2025
Play
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undefined cover
The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro cover
The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro cover
Mastering ServiceTitan

The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro

The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro

21min |09/10/2025
Play

Description

What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz, Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc, to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work.


Join us as we discuss: 


  • [3:23] Start small: Jessy’s advice for setting up Scheduling Pro

  • [10:00] Why you need to trust the math in Dispatch Pro

  • [14:29] How dispatcher roles have changed for the better with automation


Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 


Know a business that could use a bit of muscle from ServiceTitan? Refer them here!


Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Description

What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz, Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc, to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work.


Join us as we discuss: 


  • [3:23] Start small: Jessy’s advice for setting up Scheduling Pro

  • [10:00] Why you need to trust the math in Dispatch Pro

  • [14:29] How dispatcher roles have changed for the better with automation


Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 


Know a business that could use a bit of muscle from ServiceTitan? Refer them here!


Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

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Description

What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz, Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc, to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work.


Join us as we discuss: 


  • [3:23] Start small: Jessy’s advice for setting up Scheduling Pro

  • [10:00] Why you need to trust the math in Dispatch Pro

  • [14:29] How dispatcher roles have changed for the better with automation


Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 


Know a business that could use a bit of muscle from ServiceTitan? Refer them here!


Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Description

What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz, Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc, to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work.


Join us as we discuss: 


  • [3:23] Start small: Jessy’s advice for setting up Scheduling Pro

  • [10:00] Why you need to trust the math in Dispatch Pro

  • [14:29] How dispatcher roles have changed for the better with automation


Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 


Know a business that could use a bit of muscle from ServiceTitan? Refer them here!


Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Share

Embed

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