COVID-19 changed shoppers’ behavior overnight, and retailers have been through a market-reshaping for 14 months (and counting). What are consumers' new expectations, and how can retailers create a customer experience that fits those needs? Our #MillenniumLive guest, Celene Osiecka, retail marketing expert and Senior Director of Conversational Design at [24]7.ai, answers these crucial questions, and shares insights on this "new era" for shopping behavior.

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