Description

In this episode, we sit down with Zach Boardman, Director of Technical Operations at HomeShield Pest Control in Orange County, California.

Zach talks about the art of active listening and why understanding the customer’s perspective is key to exceptional service. He also reveals how FieldRoutes reporting tools have become a game-changer in streamlining business operations and driving growth.

Zach also takes us behind the scenes of HomeShield's innovative apprenticeship program, sharing how it’s shaping the next generation of pest control professionals. 

Join us as we discuss: 

• [9:41] Why the customer’s experience is always right

• [11:39] HomeShield's apprenticeship program

• [17:26] The impact of FieldRoutes on customer relationships
  

You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here. 

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