In this episode, Craig shares his journey from early career roles in sales and recruitment to becoming a director of customer success in a hyper-growth FinTech company Pleo. He discusses the evolution of customer success functions, the challenges of scaling operations, and the importance of mentorship and team alignment. Craig also delves into what it takes to be an effective leader and offers advice for aspiring leaders in the field.

GTM Leader Stories is powered by www.stackd.so

Hosted on Ausha. See ausha.co/privacy-policy for more information.