Like the majority of car hire companies, it almost certain that your pricing strategy and execution are in the hand of one person. So what happens if this suddenly, this key player in your organization becomes unavailable?

Specifically in the yield management domain, this situation can have a major impact on your sales performane including also managing your distribution channels.


With his long experience in car rental, Adrian Treacy, customer success manager at WeYield, shares his vision on how to important is to have a continuity plan. He also lists the 4 steps to anticipate any foreseen events and implement proactive processes to

1/ identify the key roles that are critical to day-to-day crucial to the business
2/ cross-train the team member to step in different roles
3/ succession planning to identify potential replacers for key roles
4/ documentation and knowledge shares to be encouraged with enough and updated procedures

To implementation the plan, here is Adrian'tips:
1/ conduct a risk assessement
2/ develop a business continuity team
3/ review and update plans on a regular basis
4/ test the effectiveness of the plan
5/ communicate and educate teams

Embrace the unexpected, get prepared with automation to continue piloting your operations with the less impact possible in the case of unexpected unavailabilyt of one of your key staff.

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