Elliot Palmer, Chief Technology Officer at The Eco Plumbers out of Columbus, OH, brings a wealth of experience from retail to the trades. 

Elliot shares how data-driven decision-making is transforming the trades industry. From IT crisis management and reporting to fostering a transparent culture, he details actionable strategies that empower teams to optimize performance. Elliot also highlights the importance of preparation for emergencies and how similar metrics can drive success in both retail and trades. 

Don’t miss this insightful conversation — straight from the floor of Pantheon — with a tech leader driving growth in the service sector.

Join us as we discuss:

• [2:33] Bringing skills from outside the service industry to the trades

• [9:47] Taking action on data trends and the importance of transparency 

• [14:23] Why the service industry is ripe for IT job opportunities
  

Check out these resources we mentioned during the podcast:

• Register now for Pantheon 2025 in Anaheim, CA here!
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Register for Pantheon 2025 - see you in Anaheim!
Prometheus Award Nominations

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