Retention: It’s something we all struggle with in the trades. It’s something we haven’t quite yet figured out.

Though it’s not a perfect science, Eddie McFarlane — VP of Learning & Development at Haller Enterprises — has a rather revolutionary approach to retaining talented technicians.

In this episode of Toolbox for the Trades, we talk to Eddie about…

• How and why he uses change management to hire and retain workers

  
  

• How he gets to the root of problems instead of patching up the symptoms

  
  

• Why diversity and inclusion is the answer to the trades’ labor shortage

• The importance of personal development in the workplace
  
  If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, or here.

  
  

  Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Hosted on Ausha. See ausha.co/privacy-policy for more information.