Your customer service is just as important to your business as the quality of your work. People hire people who are understanding and compassionate.

And that starts at the top.

Lauren Vahey, the Director of Customer Experience at Nicholson Plumbing & HVAC, joins Jackie in this episode to discuss compassion in customer service, as well as…

- What real work-life balance looks like in the trades

- Tips for other companies trying to implement exceptional customer service

- How to foster loyalty with your employees

- Advice for getting more (and better) online reviews

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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