Wouldn’t it be so much easier if customers and new hires could read your mind?

Well, why can’t they?

Today’s guest, Josh Kelley, Owner at Magic Broom Chimney Sweeps, has perfected documenting everything his customers and employees need to know, saving time, money and endlessly repeating himself.

In this episode, we discuss:

- The power of searchable onboarding documents

- How YouTube videos can minimize callbacks and save money

- The benefits of a database of completed jobs to show customers

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, or here.

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