Apprentices are rewarded for education and initiative. Teams are rewarded for doing things the right way. Managers are rewarded when customers are satisfied… and not in quarterly bonuses, either.

Tune in to an astounding companywide incentivization program based on processes and growth.

In this episode, I speak with Mario Martinez, COO at Scott's One Hour Air Conditioning & Heating and Benjamin Franklin Plumbing, about how he rewards employees.

Mario and I discuss:

- Mario’s career trajectory from tech to COO

- To franchise or not to franchise

- Incentivizing managers based on every single job

- Mario’s wildly successful apprenticeship program

- Growth and leadership lessons from someone who is always reaching for the next success

Check out these resources we mentioned during the podcast:

- Leaders Eat Last by Simon Sinek

- Never Split the Difference by Chris Voss

To hear more stories from the trades, subscribe to Toolbox for the Trades onApple Podcasts,Spotify, orhere.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.