If you’re focused on what’s important, you don’t get tied up in messy distractions day in and day out. Getting the data, the training, and the decisions to your people — and then trusting them to do their work — is key.

In this episode, I speak with Tom Howard, VP Customer Experience at ServiceTitan, about focusing on what matters in customer experience.

Join us as we discuss:

- Why Tom left finance to go back to the trades

- Growing Lee’s Air from $2 to $9.4 million, then to $33 million

- How to scale customer service

- The role of data and data tracking in empowering employee decisions

Check out these resources we mentioned during the podcast:

- The Four-Hour Workweek by Tim Ferriss

- The Toyota Way by Jeffrey K. Liker

- Extreme Ownership by Jocko Willink and Leif Babin

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

To hear more stories from the trades, subscribe to Toolbox for the Trades onApple Podcasts,Spotify, our website, or anywhere you get podcasts.

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