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High-Performance Leadership: Get Your Team Rowing Together cover
High-Performance Leadership: Get Your Team Rowing Together cover
Toolbox for the Trades

High-Performance Leadership: Get Your Team Rowing Together

High-Performance Leadership: Get Your Team Rowing Together

36min |18/03/2025
Play
undefined cover
undefined cover
High-Performance Leadership: Get Your Team Rowing Together cover
High-Performance Leadership: Get Your Team Rowing Together cover
Toolbox for the Trades

High-Performance Leadership: Get Your Team Rowing Together

High-Performance Leadership: Get Your Team Rowing Together

36min |18/03/2025
Play

Description

How do you create a high-performance environment in the trades? Kathryn Howard, Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. 


She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives.


Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades.


Join us as we discuss:

  • [4:12] Teaching technicians not to sell within their own budgets

  • [13:40] How to create a high-performance environment for your team

  • [22:19] Why personal development is critical to your team’s success

  • [28:38] Creating pathways for underrepresented groups in the trades

Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Description

How do you create a high-performance environment in the trades? Kathryn Howard, Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. 


She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives.


Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades.


Join us as we discuss:

  • [4:12] Teaching technicians not to sell within their own budgets

  • [13:40] How to create a high-performance environment for your team

  • [22:19] Why personal development is critical to your team’s success

  • [28:38] Creating pathways for underrepresented groups in the trades

Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

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Description

How do you create a high-performance environment in the trades? Kathryn Howard, Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. 


She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives.


Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades.


Join us as we discuss:

  • [4:12] Teaching technicians not to sell within their own budgets

  • [13:40] How to create a high-performance environment for your team

  • [22:19] Why personal development is critical to your team’s success

  • [28:38] Creating pathways for underrepresented groups in the trades

Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Description

How do you create a high-performance environment in the trades? Kathryn Howard, Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. 


She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives.


Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades.


Join us as we discuss:

  • [4:12] Teaching technicians not to sell within their own budgets

  • [13:40] How to create a high-performance environment for your team

  • [22:19] Why personal development is critical to your team’s success

  • [28:38] Creating pathways for underrepresented groups in the trades

Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Share

Embed

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