Description
Ring in the New Year with a crossover from one of our other fantastic shows, Pest in Class.
Hosted by Amanda Salvatore, even if your day to day doesn't involve squashing bugs, there's tons to be learned about running a service business from these interview.
We'll be back next week with brand new chats for 2025 with business owners from across the industry, and thanks for spending a great 2024 with us.
Originally Aired 12/3/2024:
Aaron Curtis, CXO of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture.
Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement.
Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business.
Join us as we discuss:
[8:00] Creating value by elevating the customer experience
[15:08] Why customer satisfaction is everyone’s job
[20:53] The symbiotic relationship between customer and employee retention
[31:21] Relieving customer friction through notification updates
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here.
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