Christian Rattin (https://www.linkedin.com/in/christian-rattin-b457b7125/) not only believes that using creative methods like gamification can increase employee performance and engagement, but he also believes in giving back. He knows that many people in long-term recovery have the ability and talent to pursue a profession in the trades. It comes down to having the right systems and processes in place and a program that supports and provides these individuals with an opportunity to learn and go on to build a career. As the CEO of Five Star Home Services (https://www.myfivestarhomeservices.com/), Christian is on a mission to deliver professional heating, cooling, plumbing, and electrical services to homeowners in Ohio. He stops by to talk to us about how he got into the trades, how he increased employee engagement, and why he believes in the power of giving back and giving people a second chance. Join us as we discuss:   [08:01] How gamification can improve performance and engagement [18:54] How Profit on Purpose gives back [22:36] The importance of second-chance employment Check out these resources we mentioned during the podcast: Five Star Home Services (https://www.myfivestarhomeservices.com/) Profit on Purpose Podcast (https://podcasts.apple.com/us/podcast/profit-on-purpose/id1725153265) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e183) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Jamie Adams (https://www.linkedin.com/in/jdadams/) is on a mission to take the guesswork out of digital marketing for businesses in the trades. He encourages customers to move away from outdated advertising methods to online channels and helps them maximize their marketing dollars with technology. As the Chief Revenue Officer at Scorpion (https://www.scorpion.co/), Jamie and his team endeavor to help local service businesses drive more clients, revenue, and profit. He stops by to talk to us about how he got into marketing for the trades, explains how to maximize your marketing ROI, and elaborates on what makes a good marketing plan. Join us as we discuss: [06:33] Tips to ensure that you’re getting the most out of your marketing budget [18:58] What makes a good marketing plan [26:03] How to make incremental changes to your marketing funnel Check out these resources we mentioned during the podcast: Scorpion (https://www.scorpion.co/servicetitan/?utm_source=ServiceTitan&utm_medium=partner-direct-referral&utm_cid=701Rj000005HK64IAG) ServiceTitan Marketing Pro Tool (https://www.servicetitan.com/features/pro/marketing?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e182) The Franchise Edge Podcast (https://www.youtube.com/playlist?list=PLkhsCgEWCr_Hm1GkAa-mXirAedUL-XoDv) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e182) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

After spending over 25 years working with industry legends like Jim Abrams and Leyland Smith of Service Champions, Lawrence Castillo (https://www.linkedin.com/in/lacastillo/) felt he was ready for his next challenge. So in 2020, he accepted the role of president at Brody Pennell Heating & Air Conditioning (https://brodypennell.com/), which has been proudly serving the greater Los Angeles area since 1945. Since taking the reins, Lawrence has helped supercharge their business strategy, seeing revenue growth from $7 million to $40 million in just three years. We’ll learn the steps Lawrence took to strengthen the Brody Pennell brand into a 5-star-rated business, start an HVAC school, and prioritize world-class customer service. Join us as we discuss:   [18:32] What to do when you get pushback from the old guard [22:44] The first thing to do to help your business grow [30:41] How building an HVAC school leads to a winning talent pipeline [37:44] How to create your own urgency Check out these resources we mentioned during the podcast: Service Champions (https://www.servicechampions.net/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Brigham Dickinson (https://www.linkedin.com/in/brigham-dickinson/) is on a mission to help trades companies with low conversion rates, poor customer experience, and a lack of team alignment. He knows that if companies can tackle these problems, they can book more jobs and generate more referred customers for their businesses. It all comes down to having the right mindset and creating an environment of safety, comfort, and fun for the customer. This ultimately helps to create a buying environment where customers can make informed decisions.   As the President and Founder of Power Selling Pros (https://powersellingpros.com/), Brigham and his team strive to help companies in the trades increase their bookings and customer service excellence. He stops by to talk to us about how he got into the trades, his entrepreneurial journey, and what it takes for CSRs to book more jobs. Join us as we discuss:   [17:01] How companies can increase their call conversions [27:01] How CSRs can master the pattern of excellence [35:36] Why technicians need to have soft skills training Check out these resources we mentioned during the podcast: Power Selling Pros (https://powersellingpros.com/) Dispatch Pro (https://www.servicetitan.com/features/pro/dispatch?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e180) Second Chance Leads (https://help.servicetitan.com/landing-page/second-chance-leads) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e180) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

As the costs of goods and materials continue to rise, consumer confidence is low, inflation is high, and business expenses are increasing. So what’s an HVAC business owner to do? Today we’re talking to two experts in the industry — ServiceTitan’s Chris Hunter (https://www.linkedin.com/in/hunterhvac/), Director of Customer Relations, and Deanna Kawasaki (https://www.linkedin.com/in/deanna-kawasaki/), Senior Director of Product Management. We discuss ways to keep your HVAC customers happy, offer more financing options, and keep profits rolling in. We talk about benchmarks and how to know if you’re doing well. Plus — tools and technology you can use to maximize your business. Summer is coming. Are you ready? Join us as we discuss: [18:33] The Consumer Confidence Index and what it means for you [25:15] Why financing is an advantage for homeowners and businesses [37:53] Being ready to profit during the first heat wave of the summer Check out these resources we mentioned during the podcast: Look up your state’s energy office (https://www.naseo.org/members-states) How Do You Stack Up When Compared to Other Service Businesses Like Yours?  (https://www.servicetitan.com/blog/webinar-recap-benchmark-report?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e179) ServiceTitan blog (https://www.servicetitan.com/blog?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e179) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Juan Lopez (https://www.linkedin.com/in/juan-lopez-6585a313/) has always embraced change and views it as an opportunity for growth and continuous improvement. His professional journey is a testament to how you can achieve anything you put your mind to. Everyone in the trades constantly looks to improve and find ways to grow more efficiently and effectively. With the introduction of new technologies, automation, and enhanced workflows, you can turn inconvenient and time-consuming situations and tasks into more manageable experiences both internally and externally. As a Business Analyst at Franklin Electric (https://www.franklinwater.com/), Juan is on a mission to scale the company’s operations and support his team through technology. Juan stops by to share his professional experiences with us and highlight the importance of leveraging technology to help a company run better and faster and provide massive value at scale. Join us as we discuss:   [05:56] Juan’s best pieces of sales advice [15:13] How Juan optimized technology to support his team [24:25] The most critical workflows for business success Check out these resources we mentioned during the podcast: Franklin Electric (https://www.franklinwater.com/) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e178) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Patrick Boldt and Craig Childress are extremely passionate professionals in HVAC and plumbing. Both hail from humble beginnings and thrived in the trades despite facing many adversities. They decided to take their passion for the trades to the next level and participated in a quiz. Little did they realize that this would take them to Florida, where they would compete with the best in the Elite Trades Competition Series (https://www.elitetrades.global/). They both hold championship titles in their respective categories and are now ranked among the country's top HVAC and plumbing professionals. Patrick and Craig stopped by to share their professional journeys with us. They talked to us about how they got into the trades, what they wish more people knew about their profession, and even provided some tips about the right mindset and skills to have when joining a competition. Join us as we discuss:   [9:42] The importance of vocational schools in training new techs [24:53] What people should know about the work technicians do [33:27] What skills come in handy during the competition Check out these resources we mentioned during the podcast: Elite Trades Competition Series (https://www.elitetrades.global/) HVAC Round 1 Quiz (https://www.hvacnationals.com/the-competition/register) Plumbing Round 1 Quiz (https://www.plumbingnationals.com/the-competition/register) Electrical Round 1 Quiz (https://www.electriciannationals.com/the-competition/register) Auto Tech Round 1 Quiz (https://www.usatnc.com/the-competition/register) Trane (https://www.trane.com/residential/en/resources/smart-home-app/) Pro Press (https://www.milwaukeetool.ca/Products/Power-Tools/Plumbing-Installation/Press-Tools) RLS for HVAC (https://www.rapidlockingsystem.com/) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e177) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Ian Jacoby (https://www.linkedin.com/in/ian-jacoby-62ba1226/) is a rare breed in every sense of the word. He grew up in the business his father had built, where they would help companies in the trades to obtain the respective permits. By outsourcing this process to Ian and his team, contractors are able to focus on their true areas of expertise and grow their businesses more effectively. As the president of iPermit (https://www.ipermitusa.com/), Ian is on a mission to help businesses across the U.S. with permit expediting, final inspections, as well as HERS testing. He stops by to share his professional journey with us and talks about the advantages of outsourcing the permit process. Join us as we discuss:   [11:04] The consequences of skipping the permit process [13:40] Advice for contractors who aren’t pulling permits [18:33] The advantages of outsourcing Check out these resources we mentioned during the podcast: iPermit (https://www.ipermitusa.com/) Arcxis (https://www.arcxis.com/) Service Champions (https://servicechampions.com/) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e176) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Michelle Myers (https://www.linkedin.com/in/michellelmyers/) is a bit of a pioneer and a “Renaissance Woman” of sorts. She went from being a commercial interior designer to an entrepreneur in the trades and ran remote teams before that term even became a buzzword. Her passion lies in identifying peoples’ true potential, proactively finding solutions to address customer challenges, and continuously improving systems and processes to scale her business. As the Founder and CEO of Pink Callers (https://www.pinkcallers.com/), Michelle is on a mission to take care of the front office solutions for home service businesses across North America. She stops by to share her entrepreneurial journey with us and talks about running an effective remote team in the trades. Join us as we discuss:   [04:51]: How to run an effective remote team [27:13]: How managers can quality check the calls of their remote employees [31:31]: How to get employee buy-in for a company that works remotely [35:44]: Advice for owners to ensure they’re optimizing every call Check out these resources we mentioned during the podcast: Pink Callers (https://www.pinkcallers.com/) EOS Worldwide (https://www.eosworldwide.com/) Powerselling Pros (https://powersellingpros.com/) Bamboo HR (https://www.bamboohr.com/) Tommy Mello (https://homeserviceexpert.com/) ServiceTitan (https://www.servicetitan.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e175) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Register for Pantheon 2025 - see you in Anaheim! (https://pantheon.servicetitan.com/E1qa8V?rt=VaEbMI8SokmIjX6QgMESMQ&RefId=Podcast) Prometheus Award Nominations (https://www.servicetitan.com/company/titans-for-change?UTM_medium=earned&utm_source=podcast) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Raffi Elchemmas (https://www.linkedin.com/in/raffielch/) and Jennifer Massey are dedicated individuals with an important mission — to help normalize talking about and raising awareness for mental health in the construction industry. There are about 5,000 deaths by suicide a year in construction in the U.S. There are several challenges to consider, such as the job being physically demanding, the high probability of injury in the workplace, environmental factors, the long hours, and the traveling required. But there are resources and support in place to help people in the trades to deal with mental health issues. As senior members of the MCAA (https://www.mcaa.org/) and the United Association (https://ua.org/), respectively, Raffi and Jennifer stop by to share their professional experiences with us and highlight the importance of addressing mental health in construction. Join us as we discuss:   [10:54] The importance of mental health in the construction industry [35:01] Warning signs that someone may be having mental health challenges [49:01] Available resources and support for those struggling with mental health Check out these resources we mentioned during the podcast: MCAA (https://www.mcaa.org/)  United Association (https://ua.org/) OSHA (https://www.osha.gov/) CIASP (https://www.preventconstructionsuicide.com/) MCAA’s Mental Health Awareness and Suicide Prevention Video (https://www.youtube.com/watch?v=5c1rY9FZVOY&ab_channel=MechanicalContractorsAssociationofAmerica) MCAA’s Mental Health Awareness and Suicide Prevention Video (Spanish) (https://www.youtube.com/watch?v=EfK3DaTFTsg&ab_channel=MechanicalContractorsAssociationofAmerica) American Foundation for Suicide Prevention (https://afsp.org/) ServiceTitan for Commercial Contractors (https://www.servicetitan.com/features/commercial-service-software?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e174) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.