#8 - AI-Powered Claims Compensation: Instant Payment, Zero Friction

16min | 07/29/2026

Description

What if an insurance claim could be opened, assessed and paid in under 10 minutes? Alejandro Lopez, CIO of AXA Spain, presents Smart Claims Compensation: an AI-assisted claims process that turns weeks of waiting into instant payment. Starting with glass ceramic cooktop damage — over 25,000 claims a year — the solution combines guided photo capture, GPS-based fraud checks, AI damage assessment co-developed with startup Covr, and instant payment via Bizum. Recorded at VivaTech 2026.

With over 80% customer satisfaction and claims handlers freed up for complex cases, discover a use case built to scale — digital first, but no customer left behind.

👉 Learn more: www.axa.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Description

What if an insurance claim could be opened, assessed and paid in under 10 minutes? Alejandro Lopez, CIO of AXA Spain, presents Smart Claims Compensation: an AI-assisted claims process that turns weeks of waiting into instant payment. Starting with glass ceramic cooktop damage — over 25,000 claims a year — the solution combines guided photo capture, GPS-based fraud checks, AI damage assessment co-developed with startup Covr, and instant payment via Bizum. Recorded at VivaTech 2026.

With over 80% customer satisfaction and claims handlers freed up for complex cases, discover a use case built to scale — digital first, but no customer left behind.

👉 Learn more: www.axa.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

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