#7 - From Generative to Agentic AI: Redesigning Insurance End-to-End

23min | 07/29/2026

Description

Generative AI can read — agentic AI can plan and act. Andreas Schertzinger, Group Chief Data, AI & Innovation Officer, and Giovanni D'Aniello, Group CIO at AXA, explain how AI agents are transforming insurance: claims automation, end-to-end workflow redesign, software engineering and zero-touch IT operations — always with human supervision. Recorded at VivaTech 2026.

From 7,000 ways to report a windshield claim to orchestrated multi-agent systems: discover how AXA moves from task automation to reinventing entire customer journeys.

👉 Learn more: https://www.axa.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Description

Generative AI can read — agentic AI can plan and act. Andreas Schertzinger, Group Chief Data, AI & Innovation Officer, and Giovanni D'Aniello, Group CIO at AXA, explain how AI agents are transforming insurance: claims automation, end-to-end workflow redesign, software engineering and zero-touch IT operations — always with human supervision. Recorded at VivaTech 2026.

From 7,000 ways to report a windshield claim to orchestrated multi-agent systems: discover how AXA moves from task automation to reinventing entire customer journeys.

👉 Learn more: https://www.axa.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

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