Over the last decade, telehealth surged — accelerated by necessity, adopted at scale, and then challenged to prove its staying power. Many organizations discovered that access alone isn’t transformation. The promise was there — but the operational model often wasn’t. So what does it actually take to move from episodic telehealth to a truly virtual-first care model? On this episode Millennium Live podcast, we're joined by Michael Dalton, Founder and CEO of Ovatient — a “virtual-first,” purpose-built platform for health systems and health plans, and anchored deeply in integrated clinical and technology infrastructure. In today’s episode, we’ll explore:

• What “virtual-first” really means operationally — and how continuity, escalation, and longitudinal care are designed into the model rather than left to chance.

• Why health plan executives should care about a virtual-first model anchored to local health systems.

• The measurable outcomes that matter to both health systems and health plans — and how success is defined.

• A real patient story that illustrates continuity — without the frustration of being bounced between disconnected providers.

This episode is packed with insights for healthcare executives who care about aligning incentives, strengthening local health systems, and building virtual care that actually integrates, then you’re in the right place.

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