Zachary Perge (https://www.linkedin.com/in/zachary-perge-9b10377b/), VP of Distribution Strategy at HARDI (https://hardinet.org/), breaks down the critical HVAC profitability strategy for today's challenging “repair market.” He reveals key data points, including how financing adoption can increase average ticket prices by over $6,800. Zachary argues that the most resilient contractors are those who stop chasing pure volume and instead focus on controlling what they can control: identifying and duplicating their most profitable jobs, teams, and product lines. He also offers essential advice on how to successfully integrate financing into the sales process to turn repair opportunities into full replacement jobs. Join us as we discuss:  [6:16] Numbers every contractor needs to understand to make better decisions [18:26] Why owners should focus on profitability over volume [28:45] Advice for contractors who want to integrate financing into their operations Check out these resources we mentioned during the podcast: Women in HVACR (https://www.womeninhvacr.org/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this packed episode of Toolbox for the Trades, Justin White (https://www.linkedin.com/in/justin-white-%E2%98%85-35b7a210b/), CEO of K&D Landscaping (https://kndlandscaping.com/) and host of the Trades Talk (https://tradestalk.podbean.com/) podcast, returns with a clear message for 2026: raise the bar or get left behind. He and host Amanda dive into the Commercial Landscape Industry Report and pull apart the biggest shifts shaping the year ahead, including client retention battles, pricing pressures, the tech surge sweeping the industry, the power of experimentation, and the generational handoff transforming the trades. Justin brings the receipts, sharing how K&D hit an 84 percent client retention slump, where hiring went sideways, and how his team fought their way back with sharper systems, smarter tech, and a renewed commitment to excellence. If you are ready to elevate your business and outpace the competition, this episode will light a fire under you. Join us as we discuss:  [7:15] The 3 biggest reasons clients leave their landscaping partners [15:23] The biggest hiring mistake Justin made… twice [27:03] Why technology is a competitive edge, but only if you use it right [37:54] The 30-minute exercise that sparks innovation Check out these resources we mentioned during the podcast: Aspire's 2026 Commercial Landscape Industry Report (https://drive.google.com/file/d/1sBic3zXzC0ICj8TKNj7aj8jPyJtTYhc2/view) Trades Talk (https://tradestalk.podbean.com/) podcast Aspire (https://www.youraspire.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e254) Elevate (https://www.landscapeprofessionals.org/ELEVATE/ELEVATE/Home.aspx) Fans First (https://www.amazon.com/Fans-First-Change-Unforgettable-Experience/dp/154452921X/) by Jesse Cole You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Live from Pantheon, Scorpion (https://www.scorpion.co/) CRO Jamie Adams (https://www.linkedin.com/in/jdadams/) dives into the biggest challenges and opportunities in trades digital marketing. Jamie explains why the rise in competition and advertising costs requires a more sophisticated, data-driven approach. He shares how the ServiceTitan and Scorpion partnership allows contractors to view their business through an e-commerce lens, tracking marketing spend all the way to revenue. Jamie also details new consumer trends, like impatience and the demand for information, and how ServiceTitan's Marketing Pro, combined with Scorpion's expertise, acts as a competitive weapon to generate massive ROI from existing customer data. Join us as we discuss:  [4:31] Contractors’ biggest marketing challenges and AI’s influence on consumer trends [9:57] Taking the e-commerce approach to enhancing the customer experience [13:01] The competitive advantages of adding Scorpion to your Marketing Pro stack Check out these resources we mentioned during the podcast: Marketing Pro (https://marketplace.servicetitan.com/partner/servicetitan-marketing-pro) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, Christina Criniti-Dear (https://www.linkedin.com/in/christina-criniti-dear-0b49a2100/), Director of Operations at Zoom Drain (https://www.zoomdrain.com/) and owner of two Florida franchises, shares how she went from answering phones to running the show. She explains why every great leader should start at the bottom, how empathy isn’t innate but learned through experience, and what it really takes to build a thriving franchise from the ground up. Christina opens up about the lessons that shaped her leadership style: from owning every mistake to leading with clarity and purpose. She also pulls back the curtain on the franchise model, showing how it gives entrepreneurs the freedom to build something of their own with a proven roadmap.  Join us as we discuss:  [6:38] How to learn empathy and communication as a young leader [14:27] The GROW values of a successful entrepreneur [21:36] What new franchisees struggle with most  You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Tim Johnson (https://www.linkedin.com/in/timajohnson2/), President of Tim Johnson Landscaping (https://www.timjohnsonlandscaping.com/) in Statesville, NC, shares his blueprint for sustainable business growth, detailing his company's journey from a childhood mowing operation to a multimillion-dollar enterprise. After a period of rapid expansion, Tim made the strategic decision to “pump the brakes” for two years to restructure. He discusses the critical importance of building a management team, defining core processes (like implementing EOS), and shifting from “order taker” to a more tactical sales focus. Tim also explains how leveraging technology has allowed the company to scale without dramatically increasing non-revenue-producing headcount. Join us as we discuss:  [5:11] When Tim realized he needed a proper org chart for sustainable growth [10:23] Rebuilding momentum after a two-year pause in rapid growth to implement scalable systems [17:30] Leveraging tools like Aspire to build frameworks for problem-solving and data visibility Check out these resources we mentioned during the podcast: Aspire (https://www.youraspire.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e251) Traction: Get a Grip on Your Business by Gino Wickman (https://www.eosworldwide.com/traction-book) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this live episode from #Pantheon2025, Chris Petros (https://www.linkedin.com/in/chrispetros/), ServiceTitan (https://www.servicetitan.com/) COO, and Martha Hill Harvey (https://www.linkedin.com/in/martha-hill-harvey-26204131/), SVP of Platform Strategy at Synchrony (https://www.synchrony.com/), discuss how contractors can leverage the latest consumer trends in the trades to grow their businesses. They break down key insights from the ServiceTitan-Synchrony 2025 Consumer Report, including the importance of providing a seamless web and mobile experience, offering flexible payment options like financing, and building a strong brand that resonates with a new generation of homeowners. Join us as we discuss:  [11:11] Financing and payment insights from the ServiceTitan-Synchrony 2025 Consumer Report [19:45] Trending consumer preferences in digital options and shifting demographics  [25:14] Why brand reputation and core values are more important than ever  Check out these resources we mentioned during the podcast: 2025 Consumer Trends in the Trades (https://www.servicetitan.com/guides/consumer-trends-in-the-trades-2025?utm_campaign=toolboxforthetrades&utm_source=&utm_medium=&utm_content=e250) ServiceTitan Marketing Pro (https://marketplace.servicetitan.com/partner/servicetitan-marketing-pro) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

How do you turn a kitchen table startup into a thriving HVAC business with five trucks? In this episode, Miranda Deschamps (https://www.linkedin.com/in/miranda-deschamps-584108117/), Office Manager at ServicePlus Heating and Cooling (https://serviceplusheatingcooling.ca/) (Ontario, Canada), shares how she and her team use ServiceTitan and AI to drive growth. From surviving a two-week email crash to negotiating smarter with suppliers and building AI-powered inventory systems, Miranda shows how resilience, curiosity, and the right tools can turn everyday challenges into business wins. Join us as we discuss:  [7:22] The two-week email crash that became her best leadership lesson [11:59] How to leverage ServiceTitan and ChatGPT to solve inventory headaches [18:28] How using your ServiceTitan data can save you money Check out these resources we mentioned during the podcast: ServiceTitan Torch Network (https://www.facebook.com/groups/torchnetwork/) EGIA (https://egia.org/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

What makes a landscaping business truly valuable? In this episode, Amanda talks with Tom Heaviland (https://www.linkedin.com/in/tom-heaviland-0609ba12/), CEO of Verde Property Services (https://verdecompanies.com/), about what buyers really look for when acquiring a company. Tom shares his journey from running a family business for 35 years to selling it to BrightView and joining their acquisition team. He explains why strong teams and loyal customers matter most, how to handle the emotional side of selling, and why technology and AI are shaping the future of the industry. Join us as we discuss:  [6:06] The differences between public and private equity acquisitions [10:40] What buyers look for in a thriving business and common misconceptions [18:56] The role of technology in valuation and operations Check out these resources we mentioned during the podcast: Aspire (https://www.youraspire.com/?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e248) BrightView (https://www.brightview.com/) Boss (https://www.landscapemanagement.net/boss-lm/) LMN (https://golmn.com/) Elevate 2025 (https://www.landscapeprofessionals.org/ELEVATE/) Lawn & Landscape Technology Conference 2026 (https://www.lltechconference.com/) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast).  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this live episode from Pantheon 2025, Mitch Boerner (https://www.linkedin.com/in/mitchboerner/?originalSubdomain=au), Director at Legendary Plumbers (https://www.legendaryplumbers.com.au/), shares his unique story of going from the music industry and professional kitchens to scaling a trades business in Victoria, Australia. Mitch discusses how he and his brother, a plumber, grew their company from a garage operation to a multi-service business by focusing on repeatable work and having the foresight to put the right processes in place early. He also shares his vision for the future, including a hub-and-spoke model and a commitment to perpetual optimism. Join us as we discuss:  [11:02] Focusing on scalable service niches and the importance of good financial housekeeping [18:13] Saying no to nonscalable work and pricing yourself for the future [23:56] Upcoming ServiceTitan Pro product offerings and how they can help your business scale Check out these resources we mentioned during the podcast: Dispatch Pro (https://www.servicetitan.com/features/pro/dispatch?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e247) Field Pro (https://www.servicetitan.com/features/pro/field?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e247) Scheduling Pro (https://www.servicetitan.com/features/pro/scheduling?utm_campaign=toolboxforthetrades&utm_source=shownotes&utm_medium=podcast&utm_content=e247) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Jessica Short, GM of Priority Heating, Cooling, and Plumbing (https://prioritymechanical.ca/), serving the Kitchener and Waterloo, Ontario area, joins us to share her unique journey to finding her career passion in the trades. Jessica reveals how she applied empathy lessons from her time in social work to her current leadership role, helping grow her family’s business from 25 employees to a team of 84. She shares the crucial values and processes that enable her company to scale while maintaining a strong culture and a great reputation. Jessica also explains the difference between dreams and goals and how she uses this distinction to mentor and guide her team members. Join us as we discuss:  [2:55] Steady growth from 25 to 84 employees and adding a service division [8:43] Applying leadership lessons from social work and understanding your team’s real-life struggles [26:24] Building trust with your customers and working alongside family Check out these resources we mentioned during the podcast: Chris Hunter: What Doesn’t Kill You Makes You Stronger (https://www.servicetitan.com/podcasts/toolbox-for-the-trades/chris-hunter-interview) You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts (https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938), on Spotify (https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2), or here (https://www.servicetitan.com/podcast). Know a business that could use a bit of muscle from ServiceTitan? Refer them here! (https://www.servicetitan.com/referrals) Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.