#5 - L'IA au cœur de l'expérience client : la Digital Factory

19min | 07/29/2026

Description

Comment une grande entreprise transforme-t-elle concrètement ses métiers grâce à l'intelligence artificielle ? Léo Costes, Directeur de la Digital Factory d'AXA France, explique comment cette équipe hybride — développeurs, data scientists et experts métiers — accélère la transformation de l'expérience client et distributeur : IA conversationnelle, personnalisation, augmentation du conseil. Tourné à VivaTech 2026.

D'une révolution technologique sans précédent (50 millions d'utilisateurs ChatGPT en moins de 2 mois) au passage à l'échelle : conviction portée au plus haut niveau, feuille de route focalisée, investissement dans les infrastructures de données et acculturation de tous les collaborateurs. Découvrez pourquoi l'IA est l'affaire de tous chez AXA.

👉 En savoir plus : https://www.axa.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Description

Comment une grande entreprise transforme-t-elle concrètement ses métiers grâce à l'intelligence artificielle ? Léo Costes, Directeur de la Digital Factory d'AXA France, explique comment cette équipe hybride — développeurs, data scientists et experts métiers — accélère la transformation de l'expérience client et distributeur : IA conversationnelle, personnalisation, augmentation du conseil. Tourné à VivaTech 2026.

D'une révolution technologique sans précédent (50 millions d'utilisateurs ChatGPT en moins de 2 mois) au passage à l'échelle : conviction portée au plus haut niveau, feuille de route focalisée, investissement dans les infrastructures de données et acculturation de tous les collaborateurs. Découvrez pourquoi l'IA est l'affaire de tous chez AXA.

👉 En savoir plus : https://www.axa.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

About AXA

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

Discover different themes on AXA Podcast!

Hosted on Ausha. See ausha.co/privacy-policy for more information.

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