Description
What if your phones could keep booking jobs while your team sleeps? In this episode, Lindsey Gwirtz, Senior AI Solutions Architect at ServiceTitan, stops by to talk about how AI voice agents are helping contractors capture more calls, reduce CSR workload, and deliver better customer experiences around the clock. Lindsey shares how Voice Agent has evolved into a powerful extension of the customer service team, booking jobs, answering questions, processing payments, confirming and rescheduling appointments, creating follow up tasks, and even notifying on-call technicians automatically.
Join us as we discuss:
- [3:31] Real virtual agent customer success stories and business impact
- [8:23] Creative ways contractors introduce Voice Agent to their teams
- [17:06] Voice Agent updates, compatibility, and deployment
Check out these resources we mentioned during the podcast:
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