Description
In this episode of The Staffing Ring, Tom Willett, Director of Sales Ops at LeadHealth, shares his journey from recruiting to sales operations, emphasizing the importance of technology and AI in staffing.
Tom also highlights the importance of measuring productivity in recruitment and the need to focus on controllable activities. In this conversation, Jason and Tom discuss the evolving landscape of recruitment, emphasizing the importance of operational KPIs, the human touch in recruitment, and the future of staffing technology.
They explore how AI can enhance recruitment processes, while stressing that recruitment remains a people-centric business. The discussion highlights the need for continuous improvement, trust in relationships, and the balance between technology and human interaction.
Show Timeline
04:02 The Role of Technology in Staffing Operations
07:51 Navigating AI Adoption in Recruitment
12:07 Remote Work Dynamics and Team Engagement
16:05 Effective Training and Tool Adoption Strategies
20:01 Measuring Productivity and Success in Recruitment
24:04 Operational KPIs and Continuous Improvement
30:04 The Human Touch in Recruitment
36:06 The Future of Staffing Technology
42:07 Embracing AI in Recruitment
Key Highlights
Technology, especially AI, plays a crucial role in staffing operations. Adoption of AI tools like ChatGPT is still evolving in the recruitment space. Data organization is key to leveraging AI effectively.
Remote work requires clear communication and goal-setting to maintain productivity.
Effective training should prioritize hands-on experience with tools. Feedback from users is essential but can be challenging to obtain.
Links
LeadHealth Case Study
https://www.ringover.com/customer/lead-health
Tom Willet, LinkedIn profile
https://www.linkedin.com/in/travelnurseguru/
LeadHealth
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